Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training staff, resolving guest problems or complaints, and increasing the profitability of the hotel by improving occupancy rates through up-selling strategies. Our ideal candidate has two or more years in a team management role, preferably in hospitality. Apply now if you are ready to advance your career with an exciting leadership role! Responsibilities: • Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner • Promote hotel services and amenities through various up-selling techniques to increase room occupancy and profitability • Monitor the customer service standards and performance of front-office team members while also hiring, training, and emphasizing teamwork • Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel • Ensure consistent standards of guest satisfaction by managing the whole front office operations of the hotel Qualifications: • Previous Guest Relations and Front Office experience in a hotel required • Knowledge of Lightspeed PMS a plus • Detail-oriented with outstanding organizational and communication skills • Able to handle a multitude of tasks in an ever-changing environment • Effective at listening to, understanding, clarifying, and responding to the concerns and issues raised by guests and members in a timely manner • High School diploma or equivalent or GED; 4 years experience in guest services, front desk, housekeeping or related professional area OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in Guest Services, Front Desk, Housekeeping or related professional area • Must be able to speak and write fluently in English. Bilingual in Spanish, a plus • Must be able to work effectively in a team • Must be able to work flexible schedules including holidays and weekends and able to perform multiple tasks • Thorough knowledge of Microsoft Office (Word, Excel, and Outlook)

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