Job Description

CAREERS THAT MAKE A DIFFERENCE!

Join our outstanding Sales Team in Ontario, CA!  We are currently looking for a BILINGUAL CUSTOMER SERVICE REPRESENTATIVE who will provide a great patient and customer experience and take pride in representing Shield HealthCare!

A DAY IN THE LIFE:

As a Customer Service Representative, you will answer incoming calls, process incoming faxes, and take orders from customers, physicians and referral sources, all while ensuring the highest level of customer service. You will have the responsibility of interviewing customers and accurately record data into our system. We are looking for someone who is confident, competitive, and self-driven to fill our rewarding customer service opportunity!

ACCOUNTABILITIES:

·         Enter orders in a timely manner ensuring compliance with SHC and 3rd party regulations

·         Process authorizations and support documentation to ensure corporate compliance

·         Resolve customer complaints and report causes to immediate Supervisor for training coaching and procedural review

·         Maintain knowledge of quantity guidelines and document all account interactions

·         Up sell and cross-sell to meet customer needs

·         Attend to walk in customers

·         Miscellaneous projects as assigned by Supervisor/Manager

QUALIFICATIONS:

REQUIRED

·        Ability to speak, read and write both English and Spanish

·        2+ years customer service experience

·        Experience taking high volume customer calls

·        Excellent verbal and written communication skills

·        PC knowledge and Windows experience

·        Type 35+ WPM

BENEFITS:

·        Monday – Friday; 8:30 am – 5:00 pm schedule

·        Monthly Incentives!

·        Medical, Dental and Vision

·        401(k) with Company Match

·        Personal, Sick and Vacation Days

·        Flexible Spending Account

·        Life & Disability Insurance

·        Education Assistance

·        Employee Discounts

COMPANY OVERVIEW:

WHY SHIELD HEALTHCARE?

Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. 

Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.

TO APPLY FOR THE POSITION, PLEASE VISIT OUR WEBSITE AT: HTTPS://WWW.SHIELDHEALTHCARE.COM/COMPANY/CAREERS/

Company Description

Shield Healthcare has been a leader in medical supplies since 1957 and is a service organization dedicated to fulfilling the medical supply needs of consumers and the caregiving community with a focus on customer satisfaction. We have an overall satisfaction rating of 99% and take pride in maintaining that score. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Texas and Washington. Career-minded individuals will find our business challenging and our reputation for excellence, just one of the benefits we have to offer. To further enhance the tradition of excellence, our employees participate in continuous training and development programs. We are proud to offer competitive salaries and a comprehensive benefit package including Health coverage (Medical, Dental and Vision), 401k, Disability Insurance, Life Insurance, Educational Assistance, Flexible Spending Account and Paid Time Off.