Job Description

Your role is to ensure that our central DocOps team has all documents they need to process DMV transactions that are fully supported throughout the Shift purchasing process.  In addition, you will also be trained and available to assist with customer  appointments. Your success in the role will ensure that the company provides all of our customers with the smoothest and easiest experience possible. Our ideal candidate is someone who is detailed oriented with a background in processing automotive documents. We are constantly improving our processes at Shift and need individuals who are motivated by a fast-paced environment where creativity and innovation are highly encouraged. This is a full time role with our Document Operations team and requires at least one weekend day per week.

RESPONSIBILITIES

• Provide internal support to the field team by verifying paperwork in real-time during customer evaluations/appointments and issuing payment for cars we take into inventory
• High volume of organizing and filing
• Call lenders to follow up on title status
• Check-in documents collected by the field team and create seller jackets
• Check-in titles received in the mail
• Locate and pull title documents for other markets
• Prepare outgoing FedEx and USPS shipments
• Sync on processes with the team to improve efficiency

REQUIREMENTS

• Ability to multitask in a fast-paced, high volume environment
• A keen eye for detail; thoroughness is mandatory
• Organized, trustworthy, likable, well-spoken 
• Savvy and smart; we expect you to constantly be thinking about how we can improve our process

BONUS POINTS

• Nice to have previous automotive dealership experience in a similar role; deep understanding of all aspects of finance and paperwork related to delivering vehicles to customers
• Experience with DMV titling and preparing documents
• Understanding of DMV laws, regulations, processes, and forms necessary to facilitate vehicle transactions
• Ability to read and interpret documents such as sales agreements, tax and title documents, and procedure manuals
• Salesforce experience

ABOUT US Shift is a leading end-to-end auto ecommerce platform transforming the used car industry with a technology-driven, hassle-free customer experience. Our mission is to make buying or selling a used car fun, fair, and accessible to everyone. Having gone public in October 2020, we are at the beginning of our journey and hope you join us for the ride! 

At Shift, we're all about growth - we are a culture of people who are eager to grow, who are ready to roll up their sleeves and learn new things. We were founded by a scrappy group of visionaries who were by no means "car experts" but who had the desire to work together to change an industry. We'll take the open-minded go-getter over the pure subject matter expert any day. 

We also believe cars are meant for everyone, so our company should be, too. We never discriminate against any candidate on the basis of gender, sexual orientation, gender identity, age, race, ethnicity, religion, color, national origin, marital status, veteran status or disability status. We welcome and encourage people of all backgrounds and walks of life to apply, even if you're unsure if you meet all the requirements. (Even if this particular role isn't the right fit, chances are we will have the right one soon.)