Job Description

Shift is a leading end-to-end auto e-commerce platform transforming the used car industry with a technology-driven, hassle-free customer experience. Our mission is to make buying or selling a used car fun, fair, and accessible to everyone. Having gone public in October 2020, we are at the beginning of our journey and hope you join us for the ride!

The Car Concierge/Field Customer Service Reps role is an exciting opportunity! As the face of Shift, you will be directly responsible for bringing trust and simplicity to all of our appointments with each and every customer. Your success in the role will ensure that the company provides all of our customers with the smoothest and easiest experience possible.

Responsibilities:

• Evaluating customer’s vehicles and providing them with accurate vehicle valuations
• Providing customers smooth and easy test drive and delivery appointments
• Facilitating the purchase and sale of vehicles by becoming an expert on DMV paperwork
• Solving problems by working hand in hand with internal Sales, Financing, and Field Support Reps
• Making efficient decisions to ensure successful appointments and excellent customer experience.
• Partnering with the customer to provide excellent service on a daily basis during every interaction

Shift offers:

• Potential for monthly bonuses on top of normal compensation
• Day 1 benefits for full-time employees
• Flexible full and part time schedules

Address: 394 S Maple Ave, South San Francisco, CA 94080

*Must have a valid driver's license and a clean driving record.

Shift is an equal opportunity employer and does not discriminate against employees or applicants for employment on the basis of gender, sexual orientation, gender identity, age, race, ethnicity, religion, color, national origin, marital status, veteran status or disability status, or any other status protected by state, federal or local law.