Benefits:
Company parties
Free food & snacks
Free uniforms
Opportunity for advancement
Training & development
Position Title: Shift Captain Reports To: Associate Director / Executive Team Classification: Hourly Leadership Position
Position Summary
The Shift Captain is responsible for leading the team during assigned shifts, ensuring operational excellence, maintaining company standards, and creating an outstanding guest experience. Shift Captains set the tone for urgency, accountability, teamwork, and professionalism while serving as the primary leader on duty.
This role is not simply about completing tasks—it is about leading people, solving problems, and ensuring the success of the entire shift.
Core Responsibilities
Leadership & Team Development
Lead by example in attitude, effort, and execution.
Coach team members in real-time.
Hold team members accountable to standards and expectations.
Assist with training and development of Rookies, Support Specialists, and Team Members.
Ensure new team members feel supported and receive proper training.
Address performance concerns professionally and promptly.
Promote a positive, team-first culture.
Shift Operations
Manage shift execution from start to finish.
Ensure all stations are properly staffed and operating efficiently.
Monitor ticket times and service speed.
Maintain food quality and consistency.
Assist where needed to keep operations moving.
Anticipate problems before they impact guests.
Guest Experience
Resolve guest concerns and complaints professionally.
Ensure every guest receives exceptional service.
Monitor dining room, arena, and facility presentation.
Create memorable experiences for guests and families.
Cleanliness & Food Safety
Enforce all health and sanitation standards.
Conduct regular facility walkthroughs.
Ensure cleaning checklists are completed.
Verify equipment, utensils, and prep areas meet standards.
Ensure food is stored, prepared, and served safely.
Accountability & Communication
Communicate important information to leadership.
Document incidents, guest concerns, and operational issues.
Ensure policies and procedures are followed.
Maintain confidentiality regarding leadership discussions and team member matters.
Leadership Expectations
A Shift Captain must consistently demonstrate:
Integrity
Accountability
Emotional Maturity
Professional Communication
Problem Solving
Initiative
Reliability
Sense of Urgency
Shift Captains are expected to be part of the solution, not part of the problem.
Key Performance Indicators (KPIs)
Guest satisfaction
Ticket times
Food quality and accuracy
Cleanliness standards
Team engagement and morale
Training effectiveness
Shift readiness
Labor efficiency
Authority & Responsibilities
Shift Captains may:
Assign daily tasks.
Direct team member workflow.
Coach team members.
Recommend disciplinary action.
Escalate major concerns to Associate Directors or Executive Team.
Shift Captains may not:
Terminate employees.
Modify pay rates.
Make major policy changes.
Share confidential leadership information.
Requirements
Demonstrates leadership potential and professionalism.
Strong communication skills.
Ability to remain calm under pressure.
Reliable attendance and punctuality.
Strong understanding of Allstar Pizza & More operations.
Consistently meets performance standards.
Earns the trust and respect of team members and leadership.
Allstar Leadership Standard
A Shift Captain is not measured by how much work they personally complete. They are measured by how effectively they lead others, solve problems, develop people, and ensure the success of the entire shift.