Shift Captain
Job Description
As a Shift Captain at MOD you will take your first step in building your leadership skills and style. You will lead
store operations during scheduled shifts. At times, you will be the most senior Squad member working the shift,
and you will be responsible for ensuring that the team performs all essential store tasks during that limited time.
You will support the Store Coach and GM in overall store operations and serve as a lead to MOD Squad and All
Stars who work alongside you, providing feedback, answering questions, and giving guidance. As a MOD Shift
Captain your objective is to model, teach and demonstrate the MOD’s purpose in all interactions. You are
responsible for setting the Squad up for success for the shift. You will lead by example and focus on guiding the
Squad and delivering the best possible MOD experience on every shift.
In this position, you will flex to the needs of the store, sometimes leading, sometimes doing, but always keeping
the MOD experience at the front of your mind.
Key Responsibilities
As a Shift Captain you have an ownership mentality to ensure the store is welcoming, runs smoothly is clean and
organized and is meeting MOD’s overall standards. Lead the shift by doing the following key tasks:
• Set and sustain the tone of the shift by keeping the energy high and creating a positive vibe with the goal
of providing a welcoming atmosphere for both Squad and customers
• Responsible for quality and safety of all food by using MOD tools and standards to ensure the food is safe
in both Back of House and Front of House. This includes tasting food at beginning of shift, validating all
food is prepped and stored to standards and reporting any product outages
• Conduct PEPP talks (Prepare, Elevate, People and Purpose) at the beginning of shifts
• Complete the deployment chart according to MOD standards and ensure all Squad members are aware of
their roles
• Make deployment changes due to callouts and whenever the customer needs or business changes during
the shift
• Listen, acknowledge and do your best to resolve any Squad member and/or customer concerns in the
absence of management. Escalate issues that require resolution to the store coach or GM as appropriate
• Manage cash within the shift in an accurate and responsible manner including making change, accessing
cash in the safe, processing refunds, etc.
• Take inventory and place orders as needed and directed by the GM
• Keyholder responsible for ensuring adherence to all Opening/Midday/Closing shift checklists and using all
tools available to execute on requirements in a timely manner
• Celebrate the wins with your Squad
• Regularly review email in order to stay updated on and communicate any information from the Slice,
Sauce and other relevant sources as needed for Squad members to be effective in their roles during the
shift
• Responsible for coaching in the moment and communicating to the GM all Squad members’ skill gaps and
opportunities for improvement
• Address/escalate any equipment malfunctions to ensure a safe customer and squad environment and a
consistent MOD experience
• Communicate the shift status/update to the store coach or GM as appropriate
• Maintain a regular and continued focus on the growth and well-being of the Squad.
You will be successful at MOD, by demonstrating our values in the following ways:
• Embracing change and seeking to learn and improve every day. It’s not perfection, it’s a commitment to
progress
• Committing to focus on finding the solution, not dwelling on the problem
• Being generous with your time, patience and grace when answering questions and a general commitment
to being of service to others
• Expressing appreciation for the generosity of others
• Showing compassion, understanding, and willingness to authentically support others without judgment
• Play an active role in creating a safe environment for all customers and squad members
• Demonstrate and embody MOD culture and standards
Required Qualifications:
• Minimum 6 months in the All Star position and demonstrate quality coaching, training and multi-tasking
within the shift (any exceptions require DM approval, with RD visibility)
• Minimum of 1 year of customer service or restaurant experience
• Proactively identify and assess priority tasks within the shift (i.e. deploy resources in order of importance)
• Reliable transportation
• Must be at least 18 years old
• Previous experience coaching, teaching and inspiring others
• Must enjoy connecting with people (Squad + customers), team building and helping others succeed
• Proven success in following and enforcing processes and standards; correcting and coaching in a
compassionate manner
• Strong customer service skills and a proven ability to remain calm and focused in fast paced and stressful
situations
• Ability to absorb and adapt to change with a positive attitude
• Must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start
date or sooner where required by law.
Preferred Qualifications:
• Prior experience successfully providing on-the-job training to others in a fast-paced environment
• Prior experience as a shift lead in a retail environment
Physical Requirements
As a member of our Squad, you must have the ability to work in an open kitchen environment, rotating between
front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, carrying,
pushing and pulling, and in general handling or moving objects weighing up to fifty pounds. You must also have the
ability to operate hand-held appliances, sharp knives, and various kitchen equipment including but not limited to
the industrial can opener, dough press, industrial dishwasher, very hot oven, etc. Depending on the location, you
may need to go up and down stairs and/or use an elevator. You must also have the ability to communicate and
exchange information quickly in English with Squad members and others.
Working Conditions:
• High noise levels due to operations, customers, and overhead music
• May be indoor or outdoor setting depending on store (weather conditions can vary), including delivering
order curbside to the customer
• Will work near moving or mechanical parts, sharp objects, and a very hot oven
• Will work inside a walk-in refrigerator and freezer
• Will work a varying schedule which includes evenings, holidays, and extended hours as business dictates
This Job Description is not intended to be all-inclusive. Other related duties may be assigned to meet the ongoing
needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. Qualified
applicants with disabilities may be entitled to reasonable accommodation. Please contact benefits@modpizza.com
if you need assistance or an accommodation due to a disability. In addition, some states have working restrictions
for employees under 18 years of age. Please reach out to your GM if you are under 18 years old to determine if this
applies to you.