SHIFT LEAD BARISTA/RETAIL SUPPPORT

Overview of Role:

Bonton Farms is seeking a passionate and experienced Shift Lead Barista/Retail Support to help lead day-to-day operations at our coffee house and farmer’s market. As a key member of our team, the Shift Lead Barista will ensure exceptional customer experience while supporting staff, maintaining quality standards, and assisting in retail and inventory operations. This role is ideal for someone with a strong background in specialty coffee, leadership, and customer service, who also shares a commitment to the mission and community of Bonton Farms.

Responsibilities: The Shift Lead Barista is responsible for supporting the overall goals and daily operations of the Coffee House and Farmer’s Market, ensuring both run smoothly and meet performance standards.

Key Responsibilities:

Prepare high-quality coffee, non-coffee beverages, and food items to standard.

Lead and support team members during shifts to ensure a smooth and efficient operation.

Coach, train, and mentor baristas and retail staff on best practices and customer service.

Operate and troubleshoot POS systems for both the coffee house and farmer’s market.

Monitor product quality, inventory levels, and cleanliness throughout the shift.

Assist with stocking retail items and fresh produce; reorder supplies as needed.

Uphold health and safety standards at all times.

Contribute to menu development and suggest new beverage or pastry offerings.

Help coordinate and participate in on-site and off-site pop-up markets.

Support online, wholesale, and special-order fulfillment.

Qualifications:

2–3 years of barista experience in a specialty coffee setting required.

Previous leadership or shift lead experience strongly preferred.

Strong customer service and communication skills.

Knowledge of coffee brewing techniques, food handling, and retail operations.

Ability to manage time, delegate tasks, and problem-solve in a fast-paced environment.

Passion for community-driven work and alignment with the mission of Bonton Farms.

Deep passion for mission-driven work, with humility, integrity, and a servant leadership approach.

Passion, humility, integrity, positive attitude, humble, mission-driven and self-directed.

Preferred Experience:

3+ years in coffee or food service.

Experience in team development and employee growth.