Benefits:

Competitive salary

Flexible schedule

Free food & snacks

Opportunity for advancement

Training & development

Employee discounts

Free uniforms

Role: Shift Lead Location: Capriotti’s Sandwich Shop at Warren, OH

Benefits/Perks

Hourly Pay + Tips ( Tips are calculated into pay rate)

Free Meals and Employee Discounts

Flexible Schedule

Ongoing Training

Must have a food background

Position Overview As a Shift Lead, you’ll play a key leadership role in ensuring smooth and efficient operations during your assigned shifts. You’ll lead by example—coaching team members, managing daily tasks, and maintaining Capriotti’s high standards of quality, service, and cleanliness.

This role is ideal for someone who thrives in a fast-paced restaurant environment, enjoys leading a team, and is looking to grow their career in hospitality or restaurant management.

Key Responsibilities

Supervise and support team members during daily operations

Delegate duties and ensure tasks are completed efficiently and accurately

Maintain a positive, team-oriented environment that promotes collaboration and respect

Provide exceptional guest service by ensuring every order meets Capriotti’s quality and presentation standards

Follow all company policies and operational procedures, including food safety, sanitation, and cash handling

Assist with labor management, inventory control, and cost monitoring

Maintain cleanliness and organization throughout the restaurant, including kitchen, dining room, and prep areas

Communicate effectively with management and team members to ensure smooth shift transitions

Recognize and reinforce individual and team accomplishments

Act with honesty, integrity, and professionalism while promoting Capriotti’s values and culture

Qualifications

Previous restaurant, food service, or retail leadership experience preferred (Shift Lead, Crew Leader, or Assistant Manager experience a plus)

Excellent customer service and communication skills

Ability to lead and motivate a team in a fast-paced environment

Strong time management, organizational, and problem-solving abilities

Dependable, adaptable, and team-oriented work ethic

Must be at least 16 years old

Flexible schedule with availability for nights, weekends, and holidays

Why Join Capriotti’s At Capriotti’s, we believe in promoting from within and helping our team members grow their careers. You’ll receive ongoing training, leadership development, and opportunities for advancement within our expanding brand. Join a team that’s passionate about food, people, and creating memorable guest experiences—one sandwich at a time.