Benefits:

Competitive salary

Employee discounts

Flexible schedule

Paid time off

Training & development

Summary: The Cheba Hut Shift Leader is responsible for assisting with strategic direction and supervision of the crew and overall shop operations. They are expected to uphold and hold accountable: food quality, food safety and prevention standards, positive shift communication, genuine interactions with customers and crew, shop cleanliness, effective business flow, and accurate product execution. They will coach and develop the team through role model behaviors.

The Shift Leader will report to the General Manager and have accountability to the Assistant General Manager.

Supervisory Responsibilities: The Shift Leader will oversee the crew during scheduled shifts

Duties and Responsibilities:

Uphold and Execute the “Big 4”

Create and Maintain a Positive and Motivating Work Environment

Uphold Food Safety and Product Quality Standards • Maintain High Level Awareness of Shop Operations and Cheba Hut Experience

Execute Crew Accountability Expectations

Uphold and Execute the “Big 4”

Understand the “Big 4” – atmosphere, cleanliness, interaction, and product quality

Ability to recognize if the “Big 4” expectations are being upheld during the shift and prioritize time and attention to areas of opportunity

Be a thermostat, not a thermometer – control the atmosphere in the restaurant through awareness of music volume, appropriate conversations in BOH, shop temperature, and overall customer satisfaction

Ensure all service areas are clear of debris through regular table touches

Get the team excited about customer interactions and coach areas of improvement when applicable

Lead by example through self-accountability - always upholding the “Big 4”

Create and Maintain a Positive and Motivating Work Environment:

Execute a high level of communication skills in both positive and negative situations. The Shift Leader must always have a “set up for success” mindset

Responsible for the continued coaching and development of the crew

Maintain and meet SPMH and Labor metrics

Lead, motivate, and support the team through coaching, recognition, and accountability

Contribute to the shop culture by maintaining a positive attitude & working shoulder to shoulder

Embrace individuality / show respect to everyone in the shop, including vendors and partners

Uphold Food Safety and Product Quality Standards:

Accurately write the prep list and stock list by following shop PARS

Ensure that food orders are placed and received correctly when applicable

Complete 100% of Line Checks applicable to the shift and execute F.I.F.O. practices

Coach and uphold proper food safety practices per Cheba Hut and state/national health code requirements

Execute high level awareness of product rotation at the beginning of shift and at shift change

Complete the shop Waste Log

Maintain High Level Awareness of Shop Operations and Cheba Hut Experience:

Ability to plan and pivot with shop needs on a shift-to-shift basis

Ability to call audibles during busy, short staffed, and stressful shifts

Complete Battle Plan - have “aces in their places” to ensure smooth operations

Awareness of both verbal and nonverbal communication of employees to identify sustainable workload during the shift

Verify that all orders are correct and executed per Cheba Hut ticket time standard/expectations

Execute Crew Accountability Expectations:

Be transparent and consistent with coaching opportunities and hard conversations

Treat every crew member the same when holding accountable – no favorites

Execute shop documentation policy when applicable (i.e. write ups) • Uphold shop policies – no silent approval

Communicate critical information and feedback to shop leadership in a timely manner

Required Experience, Skills & Abilities:

Uphold Cheba Hut Core Values

Think and act shop / customer first

Demonstrate integrity and self-direction

Demonstrate “heads-up” leadership. Keep your head on a swivel and be aware

Required state food safety certifications • Willingness to solve complicated problems and see projects through to completion

Ability to manage time and effectively prioritize numerous projects at one time

Strong interpersonal skills to develop and maintain crew relationships and influence behavior

Working Conditions:

Ability to lift 47lbs

Stamina to work a 10-hour shift

Ability to stand up to 10 hours per day

Ability to work under mentally and physically stressful situations

Ability to work in team environment with high levels of collaboration

Ability to handle a variety of foods including meat, cheese, breads, sauces, and vegetables

Overtime may be required

Must be comfortable with marijuana themed culture