The Shift Lead at Hometown Veterinary Partners is a member of the hospital team and reports directly to Hospital Leadership. The Shift Lead will support our core beliefs of Culture, Collaboration and Community. The Shift Lead plays a key role in supporting the daily operations of the hospital by acting as the point of contact for team members during assigned shifts. This position provides leadership, ensures protocols and standards are followed, and helps maintain a smooth workflow across both front-of-house (client services) and back-of-house (clinical support) areas.
The Shift Lead works closely with veterinarians, technicians, and reception staff to ensure high-quality patient care and excellent client service.
Culture
Model positive communication and teamwork across all hospital area
Provide real-time coaching, support, and feedback to team members
Assist in training new staff and reinforcing hospital protocols
Monitor and maintain hospital standards for cleanliness, safety, and efficiency
Confirm controlled drug logs, inventory use
Ensure all team members take scheduled breaks and return in a timely manner
Community
Ensure smooth check-in and check-out processes for clients
Assist with client communication, including resolving escalated service concerns
Support receptionists in maintaining a clean, organized, and welcoming lobby area
Oversee patient flow from admission to discharge
Ensure proper handling, restraint, and monitoring of patients during exams and treatments
Support technicians and assistants in maintaining medical records, lab samples, and treatment logs
Be able to work on the floor in the capacity of a licensed technician, veterinary assistant, or client care specialist as hospital needs require
Collaboration
Serve as the go-to resource for staff questions and problem-solving during shifts
Delegate and prioritize tasks to ensure hospital flow and timely patient care
Monitor scheduling flow and adjust as needed to prevent bottlenecks
Ensure financial transactions and invoicing are handled accurately
Help troubleshoot equipment or supply issues and notify management when repairs/orders are needed
Complete and submit a shift summary or handoff report to leadership
Escalate concerns or performance issues to the Practice Manager when needed
Skills & Abilities
Excellent communication, leadership, and problem-solving skills.
Ability to remain calm under pressure and manage competing priorities.
Flexible and team-oriented mindset.
Education, Experience & Qualifications
Minimum 2+ years of veterinary hospital experience (customer service, technician, or assistant).
Strong knowledge of hospital protocols and client service standards.
Previous leadership or training experience preferred.
Other Details
Competitive Compensation
PTO for Part-Time & Full-Time Team Members (Inclusive of Vacation, Sick, Personal & Holiday)
Medical, Dental, and Vision Insurance
Telemedicine
Wellness & Mental Health Resources
Employee Assistant Program (EAP)
Life & Disability Insurance
Health Savings Account
Pet Insurance
Pet Discounts
401k
CE Allowance
Opportunity for Equity and Advancement
Flexible Schedule to Allow for Work-Life Balance
Hometown Veterinary Partners is committed to providing equal employment opportunities to all aspects of employment and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.