Benefits:

Employee discounts

Flexible schedule

Free food & snacks

Paid time off

DESCRIPTION

Shift Leader assists store managers in the daily operations of cleaning checklists, stocking checklists, training new hires, accountability with upselling, training and accountability with employees, and leading store rushes. Shift Leaders should be viewed by employees as leaders through their actions and not their title; maintaining professional boundaries while also building connections and relationships with employees.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Motivate employees to meet job expectations

Hold employees accountable to job expectations (this includes tough conversations, verbal warnings and written warnings)

Train and develop employees to be successful in their position as baristas

See what needs done throughout their shift and delegate to the team to complete what's necessary

Hold themselves accountable to company policies, expectations, and core values without being prompted by upper management.

Lead a morning rush with excellence

Ensure baristas are delivering in The Amazings

Manage the store in the event the store manager is absent for a short or long period of time

Manage cash logs, overages and shortages

Handle scheduling conflicts and emergency changes

Resolve customer complaints

Resolve employee complaints

A Shift leader may also be responsible for store tasks such as:

Bank Deposits

Inventory (weekly or quarterly)

Ordering

Conducting interviews

Scheduling

Updating store documents (COGS doc, Cash Verification, etc)

QUALIFICATIONS

Passion for people

Willingness to master brand recipes and techniques

Energetic, fast-paced, flexible work style

Ability to work cooperatively in a team environment

Ability to teach others and communicate effectively

Strong problem-solving skills and attention to detail

BENEFITS

Barista Certification

1 FREE Speciality Drink or Food Item while on shift

FREE Unlimited brewed coffee, lemonade and tea while on shift

Discounted Food and Drinks off shift

Upward mobility and possible promotions reviewed monthly

Performance goal games and rewards weekly and monthly

Schedule flexibility

Learn business practices, how to set leadership goals and communication skills.

Holiday Pay

Of course, we think there’s a lot of other benefits to working with us, namely our company culture. We believe in our Core Values of Genuine Honesty, Positivity, and Integrity to name but a few. We believe in our Values and Culture and are looking for people that have an equal commitment to these.

Whether you are looking for a part time job....or you are wanting to build a career with us, we would love to talk with you!

Disclaimer

The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.