Benefits:
401(k)
Dental insurance
Health insurance
Training & development
Vision insurance
Position Overview
Shift Leads/Key Holders are responsible for opening/closing and cash handling procedures as well as monitoring all aspects of FOH operations while ensuring the best possible experience for guests.
The Shift Lead/Key Holder reports to the Regional Manager and Bar Manager and is expected to work in tandem with the FOH Staff.
Core Duties & Responsibilities:
● Adhere to all Shift Lead/Key Holder best practices
● Provide an exceptional guest experience from the moment they walk in the door to the moment they leave
● Thoroughly execute opening/closing procedures
● Lead Pre-Shift meetings
● Monitor bar and kitchen flow in regard to timeliness during business hours, assist when and where necessary
● EOD Report Execution
● Maintain a comprehensive knowledge of our POS’ operation
● Treat all areas of the restaurant with respect; clean and reset to zero when necessary
● Use tact and good judgment when dealing with guest challenges and respond to patron needs with patience and courtesy
● Report all guest complaints to management immediately and follow our five steps for navigating guest complaints
● Catch up on all internal communication via Slack before your shift
● Approach each shift with a positive attitude, a willingness to learn and ready to contribute to the team’s overall goals
● Always check in with any staff working in your respective space on arrival, see if you can help with anything before beginning your assigned duties
● Complete other duties as assigned by management
● Ask for help when you need it; asking for help is a sign of strength, not a sign of weakness
Additional Duties & Responsibilities:
● Help to promote a safe and clean environment for co-workers, and guests; maintain the ABK mantra
● Operate as a member of the team, helping others and requesting help as needed
● Perform any other restaurant duties as requested by management
● Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations, steps of service steps, and standards operating procedures
● Build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
● Act in a professional manner and represent Close Company / Death & Co / Gin & Luck graciously whether you are in house, traveling, or at another local establishment
● Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
Physical Demands
● The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations
Required Qualifications:
● 1+years of proven Shift Lead experience in a reputable establishment
● Highest levels of EQ and discretion
● Excellent customer service skills, with the ability to create a welcoming and friendly atmosphere for customers
● Outstanding communication skills with the ability to handle various responsibilities simultaneously
● Flexibility in working hours, including early mornings, evenings, weekends, and holidays
● Patience and adaptability
● Self-motivated and a team player
● High ethics, hard worker, and a great sense of humor
Desired Qualifications:
● Have 2-3 years of Supervisor experience in a high-volume establishment
● Have sufficient skills, knowledge and personality to provide a memorable experience for our patrons
Demonstrate the Core Values of Gin & Luck
● Curiosity: We learn and improve through active observation and creative problem solving.
● A.B.K.: We anticipate, prepare and execute with intention.
● Pursuit of Excellence: We will forever be chasing excellence, even when we sometimes fail. It is a pursuit without end.
● Contagious Joy: When we're having fun, it emanates out and influences our work and the people around us.
● Connection: We build relationships through intuition, empathy, and transparency
What We Offer:
Gin & Luck strives to create a welcoming, nurturing and understanding culture. We want all employees to feel valued through their work/life balance and compensation. Compensation for this position is additional to bartender base rate. Medical, dental, vision, 401k and life insurance are included in our benefits package for full-time/part-time employees.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender identity, sexual orientation, age, religion, disability status, protected veteran status, or any other characteristic protected by law.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. The duties of this position may change from time to time. Gin & Luck reserves the right to add or delete duties and responsibilities at their discretion