Benefits:

401(k)

Dental insurance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Job Summary

The Shift Lead creates a welcoming and positive experience for members, guests, and prospects by delivering exceptional customer service, managing front desk operations, supervising staff, and supporting club cleanliness.

Duties and Responsibilities

• Greet members, guests, and prospects

Handle all front desk activities

Respond to employee or member questions and concerns

Handle issues and escalate as needed

Supervise front desk staff and ensure tasks are completed

Answer phones promptly

Check in members and update accounts

Facilitate new member sign-ups and conduct tours

Assist with cleaning and organizing the club

Qualifications and Requirements

Prior customer service experience preferred

Leadership experience is a plus

Basic computer proficiency

Passionate about fitness and health

Positive and interpersonal

Reliable, punctual, and professional

Ability to resolve issues effectively

High school diploma or GED equivalent required

Must be 18 years of age or older

Schedule Requirements

Schedule must fit the needs of the club

Must work full-time hours

Physical Demands

Remain standing or walking for extended periods

Frequent communication, in-person and via phone

Occasionally lift up to 50 lbs.

Handle cleaning chemicals or biohazards safely

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Free Gym Membership

Employee Discount

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.