The Shift Leader plays a key role in the daily operations of the convenience store. This position supports the store management team by supervising staff, ensuring excellent customer service, maintaining a clean and organized environment, and overseeing sales transactions and inventory during assigned shifts.

Key Responsibilities:

Lead and supervise a team of store associates during assigned shifts

Ensure excellent customer service is delivered at all times

Open and/or close the store following company policies and procedures

Handle cash register operations and reconcile shift-end cash reports

Monitor inventory levels and assist with stocking and restocking shelves

Ensure store cleanliness, organization, and compliance with safety standards

Address customer complaints or concerns promptly and professionally

Assist in training and mentoring new team members

Enforce company policies and procedures, including security protocols

Communicate effectively with store management about shift activities and issues