Benefits:

Opportunity for advancement

Training & development

Wellness resources

Flexible schedule

Summary/Objective The Shift Supervisor (SS) provides alert, awake coverage and is directly responsible for the day-to-day operations of the shelter, including providing general supervision and direction to Program Assistants, volunteers and residents. Provides immediate response to resident situations. The SS works closely with residents, case managers, and other essential shelter staff to ensure that residents' needs are met with dignity and care, empowering them to transition toward stability and self- sufficiency.

This role also entails monitoring the Program Assistants’ performance, providing training and coaching, and ensuring all shelter policies and compliance regulations are strictly followed, as well as reporting any concerns to shelter management. Additionally, the Shift Supervisor oversees documenting all operational issues and successes during their shift, handling resident complaints, and maintaining a high level of service quality.

Essential Functions

Assign duties to employees and oversee their progress

Train and integrate new workers

Provide guidance and feedback to employees when needed

Ensure shelter rules and regulations are followed

Handle resident and employee complaints

Resolve conflicts between residents and employees

Offers direction and guidance to Program Assistants regarding conflict resolution strategies and crisis intervention as needed during work shift

Ensures the safety and security of residents, volunteers, visitors and staff by communicating resident expectations and conducting internal and external perimeter checks during shift

Monitors and documents nightly attendance and unexcused absences and provides documentation to the Intake & Discharge Coordinator, case management, and shelter management

Complete partial or full intakes for after-hours intakes or in the absence of the Intake & Discharge Coordinator

Other Functions

Communicates with case management and shelter management any crisis situations, behavior concerns or issues observed during the shift

In the absence of the Manager or Assistant Manager, makes decisions regarding operations and resident conduct utilizing CAN policies and procedures

Stay awake and alert during their duty hours

Attends special events held by CAN

Attends training as assigned and scheduled

Attend scheduled staff and leadership meetings, and as necessary represent CAN in, external meetings and events

Other duties as assigned, within the scope of the position

Knowledge/Skills

Understands and embraces the mission of the CAN

Demonstrates leadership skills

Effective crisis intervention skills

Knowledge of mental health/substance abuse/behavioral issues

Ability to connect with residents and maintain respect and professional boundaries in all interactions

Use of empowerment models and strength-based practices

Knowledge of trauma informed care principles

Maintains confidential information

Effective conflict management and de-escalation skills

Qualifications

High school Diploma or GED required

2 years’ experience working with, and sensitivity to the needs and concerns of, persons who are materially poor and/or homeless, with a focus on women and children/families

Experience in crisis intervention, behavior management, and/or conflict resolution

Ability to be comfortable working with people of all socioeconomic, religious, and ethnic backgrounds in a non-judgmental manner

An understanding and respect for the confidentiality of guests

Good organizational skills, including the ability to coordinate several projects simultaneously

Must pass a criminal background check

Must have a reliable source of transportation

AAP/EEO Statement Community Assistance Network is an equal opportunity employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. CAN is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.