Job Description

As Financing Specialist, you will be responsible for all aspects of fraud detection/fraud investigation/fraud resolution in the Acquisitions unit. This highly motivated individual works closely with the FinOps Team to coordinate further investigation/stip gathering. Reports to Financial Operations Manager.

WHAT YOU'LL DO:

• All aspects of fraud investigation, including complete review of deals sent to Fraud Queue by FinOps teams. Depending on the deal, reviews will include: Investigating Fraud Shield/ID scan issues on credit bureau, analyzing stips for validity, using LexisNexis to investigate SSN, driver's licenses, addresses, businesses, criminal records, phone numbers, social media profiles, email addresses of deals sent to fraud queue.

• Interacts with customers, dealers, field reps, and various other outside entities (employers, other creditors, etc.) to fully investigate and disposition the deal.

• Accountable for deal performance through tracking of early charge offs in buyer's portfolio. Return on Asset will be measured on all deals booked.

• Managing e-mails & faxes, inbound and outbound calls effectively.

• Providing excellent customer service to all dealers and sales reps

• Making and receiving a large volume of calls

WHAT YOU'LL HAVE

• Must have excellent communication/interpersonal skills
• Solid Critical thinking abilities
• Able to problem solve
• Supervision/leadership abilities
• Ability to work under pressure and in a fast paced environment
• Ability to adapt to change
• Associates degree or equivalent experience
• College degree preferred

ABOUT US Shift is a leading end-to-end auto ecommerce platform transforming the used car industry with a technology-driven, hassle-free customer experience. Our mission is to make buying or selling a used car fun, fair, and accessible to everyone. Having gone public in October 2020, we are at the beginning of our journey and hope you join us for the ride! 

At Shift, we're all about growth - we are a culture of people who are eager to grow, who are ready to roll up their sleeves and learn new things. We were founded by a scrappy group of visionaries who were by no means "car experts" but who had the desire to work together to change an industry. We'll take the open-minded go-getter over the pure subject matter expert any day. 

We also believe cars are meant for everyone, so our company should be, too. We never discriminate against any candidate on the basis of gender, sexual orientation, gender identity, age, race, ethnicity, religion, color, national origin, marital status, veteran status or disability status. We welcome and encourage people of all backgrounds and walks of life to apply, even if you're unsure if you meet all the requirements. (Even if this particular role isn't the right fit, chances are we will have the right one soon.)