Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Position Overview

We are seeking a detail-oriented and customer-focused Shipping & Customer Service Coordinator to join our growing tile manufacturing team. This role is responsible for managing all outgoing domestic and international shipments while providing exceptional customer service and general office support. The ideal candidate is organized, proactive, and comfortable working in a fast-paced production environment.

Key Responsibilities

Shipping & Logistics

Coordinate all outgoing domestic and international shipments

Prepare shipping documentation, including bills of lading, commercial invoices, packing lists, and export paperwork

Schedule freight pickups with carriers and freight forwarders

Track shipments and proactively resolve delivery issues

Ensure compliance with international shipping regulations and customs requirements

Communicate with production and warehouse teams to ensure timely fulfillment

Maintain accurate shipping records and inventory documentation

Customer Service

Process customer orders accurately and efficiently

Respond to customer inquiries via phone and email regarding products, pricing, availability, and shipping timelines

Provide order updates and shipment tracking information

Resolve customer concerns in a professional and timely manner

Build strong relationships with domestic and international clients

General Staff Support

Maintain organized records and filing systems

Assist with basic administrative tasks

Support sales and production teams with documentation and coordination

Contribute to process improvements for shipping and customer experience

Qualifications

2+ years of experience in shipping, logistics, customer service, or administrative support

Experience with international shipping and export documentation preferred

Strong communication skills (written and verbal)

Excellent organizational and multitasking abilities

Proficiency in Microsoft Office (Excel, Word, Outlook)

Experience with ERP or order management systems is a plus

Ability to work independently and as part of a team

Key Skills

Attention to detail

Problem-solving mindset

Time management

Customer-focused attitude

Ability to manage multiple priorities

Work Environment

Office setting within a small tile manufacturing facility

Collaborative team atmosphere

Fast-paced environment with production deadlines