Job Description

Primary Purpose

This hybrid role is responsible for supporting both aftersales parts fulfillment and general warehouse operations , including shipping, receiving, inventory handling, and production support.

The position splits time between the following high level tasks based on timing and labor needs:

• Picking, assembling, packaging, and shipping service parts orders
• Processing returns (RMA)
• Unloading inbound freight and prepping/loading outbound freight
• Updating receipts in ERP system
• Supporting production by ensuring materials are staged and available

This role is ideal for someone who is detail-oriented but also comfortable operating equipment and moving independently between tasks in a fast-paced environment.

Essential Functions and Responsibilities

Service Parts Fulfillment (Outbound Orders)

• Pick, verify, and pack service parts orders accurately from inventory.
• Perform light assembly or kitting of parts when required.
• Package orders securely using appropriate materials based on size, weight, and fragility.
• Process shipments using systems such as ShipWorks and ship via UPS or other carriers.
• Ensure correct shipping methods, labeling, and documentation are applied.
• Prioritize urgent orders (machine down, expedited, dealer requests).

Returns Processing (RMA)

• Receive and inspect returned parts for condition and accuracy.

• Verify returns against original orders and RMA documentation.

• Record return details in systems such as Salesforce and ERP.

• Determine proper disposition:

  • Return to stock
  • Route for inspection/repair
  • Scrap or quarantine

• Repackage and restock approved inventory.

• Communicate discrepancies or issues with customer service or warranty teams.

Shipping & Receiving (Freight Handling)

• Receive inbound shipments from vendors and carriers.
• Verify quantities and inspect for damage upon receipt while noting damage on BOL.

Shipping & Receiving (Freight Handling)-Continued

• Unload trucks using forklift or pallet jack as needed.
• Process outbound freight shipments (LTL and parcel), including:
  • Palletizing and wrapping
  • Preparing bills of lading (BOLs)
  • Coordinating carrier pickups
• Stage outgoing shipments and ensure proper documentation is attached.

Production Support / Material Handling

• Keep production lines stocked with required parts and materials.
• Transport materials between warehouse and production areas.
• Stage kits, components, or assemblies for upcoming builds.
• Respond to urgent production needs to prevent production downtime.

Warehouse Operations

• Maintain organized inventory locations and clean work areas.
• Assist with cycle counts, physical inventory, and inventory accuracy.
• Identify and report low stock, damaged goods, or discrepancies.
• Follow proper storage practices for parts and materials.

Qualifications

Qualifications & Skills

The requirements listed below are representative of the knowledge, skills, physical demands and/or ability required for this position to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience with small parcel shipping (UPS preferred).
• Ability to operate or willingness to learn forklift and material handling equipment.
• Strong attention to detail and accuracy.
• Basic computer skills (order systems, shipping software).
• Familiarity with industrial parts or mechanical components.
• Experience with Salesforce or ERP systems (preferred)
• Experience with barcode scanners and inventory systems. (preferred)
• Ability to lift up to 50 lbs and work on feet for extended periods.

Education/Experience

• High School diploma
• 1–3 years of warehouse, shipping/receiving, or fulfillment experience.

Certifications and Licenses

• Fork Truck Certified or ability to be trained and certified

Additional Information

All your information will be kept confidential according to EEO guidelines.