At Shipt, we are transforming the grocery shopping experience and giving time back to consumers. Shipt shoppers handpick fresh groceries and household essentials, then deliver them to your door in as little as one hour.
Shipt is growing and we are searching for a Vice President of Last Mile Operations to join our team! As the leader of the Last Mile Operations team at Shipt, you will have the opportunity to work for a competitive, fast-paced and innovative company. You will own a key aspect of our strategic roadmap, creating key operational processes around last mile delivery that will result in differentiated, reliable, and efficient results.
You'll build a team that drives outstanding KPIs while creating new capabilities. You will build strong partnerships with C-suite leaders who value your credibility, thanks to the quality and reliability of your insights. Across Shipt, you and your team will improve outcomes, provide analytical rigor, creative problem-solving and sound decision-making.
Your Responsibilities
- Create diverse and inclusive work environments through all aspects of talent management: recruitment, development, performance management, and succession planning
- Operational and business strategy leader who has a proven track record in executing large scale operations, owning the business execution end-to-end, including deep analytics and iterations to achieve optimal results
- Own large, cross-functional projects to drive most impactful company KPIs
- Expert communications skills, with proven ability to create clear and concise messages for a multitude of stakeholders
- Drive innovation with deep analytics to help optimize Shipt's labor network to meet growing demands for last mile deliveries services.
- Ensure supply readiness across peak timeframes, through detailed forecasting and peak demand planning.
- Has strong acumen of business ownership, is an excellent team leader and mentor, highly analytical and has deep roots in operations
Requirements
- Bachelor's degree in Business Management, Economics or related field
- 15+ years leading Operations for a high-growth marketplace
- Track record in last mile carrier management across a broad range of national, regional, local and gig-sourced carrier portfolios
- Previous experience running a major operations function
- Proven problem solver when it comes to execution, efficiency, and outcomes
- Demonstrate a blend of strategic thought leadership, analytical skills, creativity, and effective communication to consistently motivate and influence key stakeholders
- Demonstrated ability to conceptualize, prioritize, and manage multiple projects with ease
- Proven excellent written and verbal communication skills
Nice to Haves
- A high degree of personal and professional integrity
- Strong sense of urgency and ability to re-prioritize in a fast-paced, ever-changing landscape
- Strong leadership and team building skills
- Active industry network
- Previous retailer, ecommerce or on-demand experience
- MBA or other relevant graduate degree is a plus
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.