Benefits/Perks

Competitive Salary with monthly bonus potential

Eligibility for Shop Manager Bonus

$5 facials

Friends & Family Discount on Services

35% Product Discount

Paid Sick Time

Medical, Dental, Vision Benefits for full-time employees

Paid Time Off for full-time employees

Company Overview

At Heyday, we are expert skincare everyday that empowers everyone to be their best self. Today, Heyday is an omnichannel skincare business with 10 shops in New York, Los Angeles, and Philadelphia, and a fast-growing digital presence aiming to innovate in skincare the same way we did with the skincare experience offline. We’ve been named “Best Facial” by New York Magazine, performed 300,000 treatments, created the largest team of talented estheticians, and collected valuable skincare data the entire way.

Oh, and the word Heyday…it means the period of your life when you’re at your prime. We believe every day should be your Heyday – we happen to start with skin.

Job Summary

As the Shop Manager, you will lead a team to provide a profitable shop. You lead by example; you provide and teach a best-in-class service to your clients, both internal (your shop's employees) and external (Heyday's clients). You ensure the workplace is ready for success – keeping it organized, informed, drama-free, and ready for the days and weeks ahead. You ensure everyone on your team is empowered with the tools, information, and confidence they need to deliver a stellar Heyday experience to every client who walks in your doors.

Responsibilities

Team & Shop Management

Manage and develop 25+ team members, creating a culture of ownership and results

Provide high-level service and hospitality to clients, both internally and externally

Manage all day-to-day tasks and operations from the front of house to back of house

Build and foster relationships with employees and clients

Celebrate team wins and show gratitude daily

People Planning & Staffing

Identify and develop high-potential employees to create a bench of talent across all roles

On-board, develop and train all employees from Client Experience Leads to Asst Managers and Asst Managers to Managers

Provide in the moment and developmental feedback and coaching to all members to set and achieve goals

Business Acumen

Drive revenue through scheduling optimization and shop utilization

Drive client loyalty through ongoing Memberships

Assist in the development of business plans to achieve shop forecasts and goals

Partner with Marketing to develop new client acquisition and retention plans

Help manage the shop’s P&L to increase revenue and manage expenses

Qualifications

Proven experience owning P&L and financial performance targets in the health & wellness industry

Deep respect for and understanding of client experience drivers and hospitality

Proven track record working with hourly workforce

Some beauty or spa experience is an advantage

Basic knowledge of employment law, policies, processes and programs

Proficient computer/Microsoft skills, including Excel/Google Sheets

Ability to travel overnight and/or between Shops

Flexible to work days, nights, weekends and holidays to meet the needs of the business

College degree preferred

Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts