Shop-Ware delivers professional-grade innovation to independent automotive service professionals. We conquer the legacy paradigm that is both vulnerable (outdated installed software) and highly entrenched (vast niche feature sets based on decades of development).

We seek a Senior Product Manager to:

• Take our sprawling code monolith to the next level of maturity and scale
  
• Own cross-team expectations, communication, and priority
  
• Envision new opportunities, collaborate with stakeholders, and deliver to goals
  
• Implement a rigor to the product organization
  
• Build a talented cohort of creatives and nerds
  

The Ideal Candidate:

You have high expectations. The user is your avatar.

You seek to understand workflows, needs, and nuance. You cultivate a network of domain experts. You love to learn new things. You appreciate other people’s hard work and tools. You want to be appreciated, challenged, and nurtured. You have the skills to make an early software company achieve its next level:

• 4 - 7+ years experience as a product manager
  
• Successful examples of having moved a product or feature from conception to launch
  
  
• Experience in one or more related software segments: B2B, B2C, SaaS. Automotive or shop management is a plus.
  
• Deep interest and proven ability to learn the underlying technical details of a product
  
• Strong data-savviness and data orientation to decision-making
  
• Excellent communication skills
  
• Savvy in a technical capacity using agile methodologies
  
• A strong collaborator - both with the scrum team and with other teams within the organization
  
• Interest in entrepreneurship and comfortable with risk. Any small, early-stage business faces big challenges and candidates should be prepared to problem-solve on the fly.
  
• Other skills welcome: data analysis, user research, UAT
  

Most of all:

• Love for converting complicated, niche requests into elegant solutions
  
• Confident leadership balanced with listening
  
  

What You’ll Do

• Work closely with our Sales and Support teams to develop a customer first roadmap to address the needs of our users.
  
• Conduct user research to confirm hypotheses.
  
• Own the end-to-end product direction, aligned to Executive Team priorities.
  
• Become a domain expert, deeply understanding Shop-Ware’s systems and the landscape to solve real problems with technology.
  
• Get your hands dirty with data, developing meaningful business objectives and metrics to measure your team’s progress.
  
• Lead the product development lifecycle, including but not limited to: authoring product requirements, creating wireframes & mock-ups, writing user stories, leading sprint planning, and providing project management oversight for agile development process.
  
• Be a strong voice for your team, communicating feature releases and managing expectations with stakeholders across the company.
  
• Assist with other company needs and be willing to get your hands dirty to unblock your team to enable them to execute.