Technical Support Specialist

ShopPad

Technical Support Specialist

Oakland, CA
Full Time
Paid
  • Responsibilities

    ABOUT SHOPPAD

    ShopPad is the largest solutions provider for Shopify's eCommerce platform. Our products are used by over 150,000 stores across the globe and interacted with by millions of shoppers every day. We work with exciting companies like Tesla Automotive, General Electric, Sundance Film Festival, Acer Computers, and Starwood Hotels & Resorts. ShopPad HQ is located in Oakland's vibrant Uptown neighborhood — just a few steps from 19th Street BART station.

    THE ROLE

    ShopPad is looking for a highly-motivated individual to join our growing team! Your technical mindset combined with customer-first mentality will help you be a genuine advocate for our merchants. You will be the voice of ShopPad, assisting merchants with our products, installing and styling apps, solving technical issues and fielding inquiries via email and real-time chat.

    Our perfect team member is a creative problem solver and relentless in their desire to help our merchants be successful. You should be professional, kind, detail oriented, positive, and a talented communicator.

    WHAT YOU'LL DO

    • Investigate and resolve technical issues that merchants have with our applications
    • Work with an enthusiastic, close-knit team to provide exceptional customer support over email, live web chat and phone
    • Respond to questions and escalations of technical support requests.
    • Develop a deep understanding of our products and their use
    • Continuously look for ways to elevate the service we provide to our customers
    • Write technical documentation

    REQUIREMENTS

    • Ability to think logically and solve problems creatively
    • Good understanding of CSS and HTML
    • Effective verbal and written communication skills
    • Computer proficiency
    • Friendly, "can-do" attitude
    • An eagerness to learn new skills
    • eCommerce experience is a plus!

    PERKS

    • Fast-growing startup with lots of opportunities for personal growth, career development, mentorship & continuing education
    • Medical + Dental + Vision + Commuter benefits
    • Option to work remotely on Thursdays
    • A fully-stocked kitchen with snacks and beverages
    • Regular team lunches and happy hours
    • Three weeks PTO plus 11 paid holidays (including some fun ones like your birthday)

    SOUND EXCITING?

    If this sounds like a team you'd love to be a part of, then please submit your RESUME AND COVER LETTER showcasing why you're awesome and why you're excited to join our team!

    **PLEASE NOTE THIS IS NOT A REMOTE POSITION AND WILL REQUIRE OFFICE PRESENCE

    Salary: $17-$21 (DOE)