Job Description

We’re looking for the Head of the Employee Referral Program to join our fully remote Talent Acquisition (TA) team. Your role will be to lead this critical talent acquisition program. Shopifolk refer amazing people, when they trust that their referral will have great experiences with the TA team. This trust between employees and the TA team allows referrals to continue to be one of the most impactful sources of candidates to interview with, and often join, Shopify. 

In this role, you will build upon the existing Referral Program and extend it in ways that engage and incentivise Shopifolk to take an active and thoughtful role in building Shopify. You will lead the implementation of innovative activities and incentives that will encourage quality referral submissions from our diverse employees. At the same time, you will ensure that each employee and candidate receives an exceptional referral experience from Shopify. You will coordinate referral events, develop bonus programs, educate employees and partner with recruiters and hiring teams to achieve their hiring objectives. In addition, you will work closely with TA leadership to uncover priority hiring needs, and design marketing, promotions and special projects that will generate referrals targeted for them. 

Qualifications

REQUIREMENTS & QUALIFICATIONS

• Previous experience developing and delivering world class HR/recruitment programs (referral programs preferred) with a large public company at scale

• Ability to effectively deliver full-cycle projects and programs

• Great organizational skills, able to track high volume activities with exceptional follow through and attention to detail

• Strong service design orientation with a demonstrated desire to exceed expectations – ability to serve multiple customers (employees, managers, recruiters, candidates, executives)

• Excellent written and verbal communications skills - ability to interface with all levels of the organization

• Problem solver - able to troubleshoot issues independently or escalate when appropriate - solid sense of accountability and sound personal judgement

• Research/data driven decision maker - able to carry out research and use data

• Ability to learn complex processes quickly and execute with precision

YOUR RESPONSIBILITIES WILL INCLUDE

• Drive the continued iteration and scaling of this critical recruitment program, lead the design and implementation of the referral program and policy changes

• Identify gaps and inefficiencies in referrals processes and work to implement solutions that automate, scale and streamline program execution

• Drive outreach to employees and managers, to educate and encourage quality referral submissions, as well as promoting the importance of diversity

• Solicit feedback from referrers and recruiting on process and program to refine and execute

• Support recruiters in the execution of referral events and promotions, partner with Talent Leadership to uncover highest priority roles to focus on

• Execute bi-monthly referral payout process in accordance with policy, ensure accurate bonus payments to employees

• Provide timely response to employee and recruiter questions, resolve escalated issues and adjudicate disputes related to referral guidelines and/or eligibility

• Manage and update existing documentation about the program for employees, recruiters and talent coordinators in our knowledge management system

• Seek out ways to automate repetitive tasks, and to allow Shopifolk to discover answers for themselves

• Develop metrics and service level agreements for core services and transactions, track and report delivery against program objectives

• Ensure service level agreements are being met

• Manage the strategy and operations of Shopify's growing Alumni community

Additional Information

CLOSING DATE: Wednesday, June 23rd at 23pm ET. Successful candidates can expect to hear back from us by Thursday, June 24th at 6pm ET.

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2020 Sustainability Report to learn more about Shopify's commitments.