Job Description

The Revenue Operations team is looking for a Revenue Operations Manager, North America to tackle the challenge of building and supporting Shopify’s go to market success in the Enterprise space. The right candidate will be able to confidently engage in both operational and go to market work spanning across marketing, business development, sales, professional services, partnerships, and customer success. They will bring creative and divergent thinking to solve problems and pave the way for future scale. A strong understanding of what great operations look like for customer facing teams in the enterprise space is a must. 

IN THIS ROLE YOU WILL:

• Serve as the trusted advisor and thought partner to the Americas Enterprise Sales, Professional Services, Partnerships, and Customer Success leaders
• Lead all internal sales processes and operational activities, in order to maximize the sales leaders' time in the field, to support revenue growth and development of their managers and sales reps 
• Cover core areas such as territory and account planning, delivering targets, pipeline management, supporting accurate forecasting and reporting on sales performance
• Develop and drive 'close the gap' plans
• Work cross-functionally across the organization on initiatives to increase frontline productivity
• Act as the voice of the field on major initiatives and working closely with cross-functional teams to coordinate effective deployment of resources, impactful programs and process/tools that remove friction in the sales process
• Drive ad hoc analyses that create meaningful business insights on performance/user metrics and KPIs and impact strategic operational priorities 
• Identify opportunities for process improvement and work closely with global Revenue Excellence teams to develop process improvement opportunities and prioritize opportunities for improvement

Qualifications

• Past experience in SaaS or eCommerce technology, supporting an enterprise go to market organization 
• Prior experience supporting a sales leader or overall sales organization in all aspects of pipeline management, opportunity management, annual planning activities, sales team performance and revenue metrics  
• Strong relationship skills and the ability to influence leaders and peers 
• Excellent communication, interpersonal and customer service skills, including written and verbal communication and the ability to facilitate meetings/conversations 
• Strong collaboration skills including listening and facilitation  
• Continuous improvement and problem-solving mindset 
• Learning agility - strong analytical and diagnostic skills in dealing with opportunities and issues

NICE TO HAVE:

• Strong working knowledge of frontline sales technologies (e.g., Salesforce)
• SQL skills

Additional Information

We know that applying to a new role takes a lot of work and we truly value your time. Our team is looking forward to reading your resume. A cover letter is optional. Please submit your application materials in PDF format.

THIS POSTING WILL CLOSE ON WEDNESDAY APRIL 5TH.