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Contract Murex Front Office Support Lead

Shulman Fleming & Partners

Contract Murex Front Office Support Lead

New York, NY
Full Time
Paid
  • Responsibilities

    Contract Murex Front Office Support Lead

    MUST be local to New York City. This position will start out remote and move to onsite.

    Responsibilities:

    • Management / team leadership experience in technology support of Capital Markets trading and related functions
    • Excellent communication skills and good temperament, with the ability to face off to challenging trading clients, experience in electronic trading and/or clearance and settlements
    • Extensive experience as Murex business/trading front office analyst (superior P&L explain/resolution, Greeks, curve construction, Market data/ Fixings, SIMM, VaR, Risk analysis, simulation views, pre-trade pricing) – This is the core focus of the role
    • Very strong knowledge of Fixed income derivatives markets, Interest Rate Derivatives, FX, Futures, Cross-currency, Options products – Critical for the role
    • 5+ years in an Level 2 production trading application support role (Market data, Pricing, OMS, Execution Booking, Position keeping, Risk platforms, etc.)
    • Ability to manage the book of work / open issues from the trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution
    • Basic Linux, SQL and any scripting language (Shell, Perl, Java, Python, etc.)
    • Any enterprise batch scheduler software experience (Control-M, Autosys, Tidal)
    • Working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware)
    • Working knowledge of basic ITIL Service management practices (Event, Incident, Problem and Change management )

    Activities within the function would include:

    End User Support:

    • Capture, investigate, communicate, track, resolve application issues (break/fix), adhoc queries, transaction investigations, reconciliation, order checks and replays, static data updates, EOD reporting, access and entitlements

    Event Management:

    • Health checks, monitoring of application dashboards, alert response, investigation, monitoring tool implementation, maintenance and config changes, batch exceptions

    Incident Management:

    • Manage requests, incidents, outages, communication, and escalation.

    Problem Management:

    • Metrics, reporting, trending, driving Stability and continuous improvement

    Change Management:

    • Release and deploy, CAB review and approval for all production change, Acceptance into Service standards, act as gatekeeper to prod

    Capacity Planning & Preventative Actions:

    • Metrics and reporting, design, testing, provisioning, data archiving (shared with Dev and Infra teams )

    Configuration Management:

    • Documentation, asset and inventory management, production hygiene

    Recoverability:

    • DR, resiliency, testing, data restoration

    Batch:

    • Setup and management, drive optimization

    Audit and Compliance:

    • Audit response and investigation.