Job Description
Sierra7 is looking for customer service-oriented Customer Service Representative to provide enterprise-wide customer service and call center support for a variety of Department of Veterans Affairs, Financial Service Center (FSC) financial, travel and payroll related inquiries including payments for commercial vendor invoices, benefit payments, provider claims, travel payments, travel services, and payroll services in an efficient and accurate manner.
You will be considered as the firm’s front liner, and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.
THIS IS A FULL TIME ONSITE POSITION IN THE AUSTIN, TX AREA.
PAY RATE: $18.78/HOUR AND $4.23/HOUR HEALTH AND WELFARE
RESPONSIBILITIES • Provide first level contact and convey resolutions to customer issues • Respond to inbound telephone calls and may generate outbound calls to identify client's needs and respond by providing superior service and resolution. • Properly escalate unresolved queries to the next level of support • Track, route and redirect problems to correct resources • Update customer data and produce activity reports • Walk customers through problem solving process • Follow up with customers, provide feedback and see problems through to resolution • Utilize excellent customer service skills and exceed customers’ expectations • Ensure proper recording, documentation and closure • Recommended procedure modifications or improvements • Preserve and grow your knowledge of VA Financial Service Center (FSC) Customer Service Desk procedures, products and services • Respond to queries either in person or over the phone. • Respond to email messages for customers seeking help. • Ask questions to determine nature of problem. • Walk customer through problem-solving process. • Follow up with customers to ensure issue has been resolved. • Run reports to determine malfunctions that continue to occur
QUALIFICATIONS • Proven working experience in providing Customer Service/Help Desk support for a high-volume Call Center • Ability to work in a team atmosphere and work independently • Ability to determine the needs of our clients through effective listening and questioning skills • Represent VA FSC in a professional manner. i.e. by phone, email and instant message communication • Working knowledge of help desk software, databases and remote control • Strong client-facing and communication skills • Strong organizational skills • Advanced troubleshooting and multi-tasking skills • Strong analytical skills • Proficiency in English
REQUIREMENTS
-Minimum two years Customer Service/Call Center experience -Education: High School and/or some college -Clearance: Position requires a Department of Veterans Affairs Public Trust clearance. -Must be a US citizen
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Sierra7 will not provide sponsorship for employment-based immigration benefits for this position. To be considered for this position all candidates must be a US Citizen. This position is not a C2C opportunity. Sierra7 is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. Equal Opportunity Employer Veterans Disabled
Company Description
Sierra7 is a Small Disabled Veteran Owned Business. We were founded in 2009 with the mission of "Serving those who Serve". We recently received the DAV (Disabled American Veteran) award. Also, Sierra7 is ranked No. 457 out of 5,000 fastest growing private companies in America by Inc. Apply today and help us with our mission of "Serving those who Serve".