Job Description

The Technical Architect position is a critical role within the CS Team, where our goal is to ensure the success of our customers. You will drive the technical health and adoption for our customers through proactive problem management, issue resolution, understanding and documenting the customer’s architecture, identifying best practices, and managing customer expectations.

You will work directly with the customers as a technical authority to ensure the adoption of the the client's solution. This is a customer-facing technical role responsible for post-deployment value adoption and realization. You’ll work alongside with the Value Managers to adopt and help realize the value of the Client's IT management platform into customer enterprise environments. You’ll be required to travel to client sites, as needed.

RESPONSIBILITIES:

• Develop a deep understanding of Client's IT Operations Platform, architecture, and its capabilities through training and hands-on experience.
• Build on the technical design and architecture developed during the implementation phase to maintain a point in time architecture for each customer.
• Perform and own the health checks during the customer success engagement lifecycle in a client environment.
• Understand and document client use cases and build best practice documentation for the various use cases.
• Review the current state and help the customer realize the future state by performing regular health checks.
• Strong technical understanding of the customer's use cases and the ability to map it to the existing capabilities.
• Track support and feature requirements and interface with the Product and Engineering team were required for a quick resolution.
• Ensure and document the full deployment of the product in the client's environment.
• Establish technical authority quickly with executive technical customer stakeholders.
• Invest time in documenting best practices, capturing and disseminating knowledge and other initiatives that enhance the growth of company

Qualifications

REQUIREMENTS

• 12-15 years experience, preferably in the IT Operations management (ITOM)/APM fields.
• At least 5+ years experience in senior customer-facing positions as an Implementation Architect or Lead Solution Architect.
• Knowledge of infrastructure or systems domain - Compute, Network, Storage, Cloud.
• In-depth understanding of infrastructure management processes.
• At least 3+ years experience with one of the monitoring solutions (Open Source or Commercial).
• Excellent written and oral communication skills, analytical, self-motivated, and quick on-the-job learning skills.
• Ability to quickly learn and certify on newer technologies.
• Effectively multitask between initiatives with minimal oversight and provide a positive customer service attitude.

REQUIRED TECHNICAL BACKGROUND:

• ​​​​​​​Monitoring Protocol standards - SNMP, WMI.
• API client programming consuming REST/SOAP web services.
• Multi-Cloud and Container experience/certification.
• TOGAF/Cloud Solutions Architect certification preferred.
• Scripting in Python or Powershell/VBScript.
• Remote infrastructure management. Unix/Linux and Windows platform experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Please note : This is a full time role on W2 . We cannot sponsor visa and C2C