Benefits:

Dental insurance

Free uniforms

Health insurance

Paid time off

SIGN DESIGNER/CUSTOMER SERVICE REP supporting Project Management This person works as an assistant to our team of project managers for sign proposals and is also in contact with existing and potential clients for project communication, scheduling and ensuring their satisfaction is guaranteed. If you have a knowledge of graphic design and are an outgoing person who wants to learn a trade, this position may be for you.

Daily activities include attracting potential customers by answering product and service questions to clients, prepare quotes, process sales & purchase orders, prepares graphical sign designs for interior and exterior applications and assists production with files for printing and machining. The candidate might have a diploma in marketing and has worked in sales recently or a customer service role, or has knowledge of, and an interest in, graphic design but is a people person and prefers interaction with clients on a daily basis.

Previous work experience in the sign industry is not required. Product and process training shall be provided. Potential to advance to project management or office management.

Job functions:

Source sales opportunities through inbound leads, follow up and outbound calls.

Contribute to team effort by accomplishing related results as needed

Manage incoming calls, ability to handle client inquiries

Identify and assess customers' needs

Build sustainable relationships of trust through open and interactive communication

Handle complaints, provide appropriate solutions and follow up to insure resolution

Keep records of customer interactions, process customer accounts and file documents

Go the extra mile to engage customers

POS system customer data entry, provision of quote proposals, customer follow up

Manage customer lead times, coordinate and schedule all installations

Work alongside project managers on multiple projects

Document and manage all KPI’s

Sell products and services

Requirements:

Possess powers of persuasion, work well in a team environment

Experience with using either Adobe Illustrator or Corel Draw preferred. Background in online marketing and/or social media a plus.

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of personalities

Excellent communication and negotiation skills

Ability to multi-task, prioritize and work under pressure

High school diploma or equivalent; college degree preferred