Job Description
The GIFT SHOP MANAGER is responsible for all retail operations of gift store(s), training and managing department employees, and ensuring that all customers receive exceptional customer service.
ESSENTIAL DUTIES/RESPONSIBILITIES/FUNCTIONS:
Operational Responsibilities:
- Responsible for the daily operation of the department; Ensures the department is adequately staffed, stocked, and open for business during business hours.
- Responsible for the stocking, display/presentation, and pricing of store merchandise.
- Ensures grocery items are properly rotated and meet or exceed sanitation and health standards and guidelines.
- Greets and assists guests; works sales floor shifts; accurately processes guest payments by operating cash register and/or credit card machine.
- Ensures cashier duties are performed properly, cash register sales are recorded accurately, and that correct accounting procedures are followed.
- Assists Gift Shop employees with discounts, returns, and other transaction issues.
- Ensures proper opening, closing, and security procedures are followed.
- Ensures the General Store and related facilities remain clean, organized, and stocked.
- Ships purchased merchandise to visitors in a timely, accurate and safe manner.
- Collects, completes and delivers monthly transfer sheets.
- Receives, organizes and files all incoming paperwork.
- Ensures a positive work environment centered on trust, open communication, and team work; Facilitates problem solving and collaboration throughout the department.
- Acts in a professional manner; leads by example.
- Identifies and works with management to resolve departmental problems and potential problems.
- Works extra shifts and hours throughout the department as required; Covers subordinate duties as needed.
- Communicates and collaborates with other departments and managers, and attends required staff meetings to provide regular updates and inform others of problems and potential problems.
- Collaborates with other departments on orders and transfers.
Financial Responsibilities:
- Responsible for the financial success of the department; Ensures the department complies with financial guidelines and meets or exceeds all financial and operational goals.
- Recommends and implements strategies to maximize revenues and control costs.
Inventory Responsibilities:
- Responsible for inventory operation of Gift Shop including ordering merchandise, maintaining proper inventory, running inventory counts and reports, and ensuring merchandise to be returned to suppliers is done in a timely manner.
- Coordinates delivered shipments; Checks that all shipments are properly received, checked, marked and put onto the floor for sale or distributed to other departments as necessary.
- Assists Merchandisers and keeps Vice President of Retail for Forever Resorts apprised of stock needs and takes running inventory counts as needed.
- Ensures inventory is neat and organized.
Customer Service:
- Provides and ensures all guests receive excellent customer service.
- Uses knowledge of Gift Store merchandise and local area to answer guest questions (i.e., where it is made, materials it is made from, artist information, product availability) as well as questions about our location and the surrounding areas.
- Assists guests with shipping of large purchases.
- Responds to customer complaints in a professional manner.
Supervisory Responsibilities:
- Responsible for managing department team members, creating staff work schedules, and training department employees in department standards, security procedures, department operations, and safe work methods.
- Mentors and coaches staff members on developing and improving skills.
- Enforces department standards, policies, and team member expectations; Performs progressive discipline, coaches, and retrains department employees as required.
- Completes detailed and timely performance evaluations.
- Follows and enforces company policies including uniform and grooming standards.
- Verifies payroll hours for department personal.
End of Season Responsibilities:
- Assists with compiling a detailed list of accounting or pending problems, returns, and customer questions that may arise after the season.
- Assists with conducting end of season inventory.
Additional Responsibilities:
- Ensures deep cleaning projects are completed.
- Knows and follows all company, Environmental, Health, and Safety Management Programs and policies.
- Works extra shifts and hours as required.
- Assists in other positions and departments as needed.
- Other duties as assigned.