Job Description

WHAT YOU’LL DO

On a daily basis you will:

• Build strong customer relationships by maintaining high levels of engagement and communication

• Renew and expand customer contracts while meeting and exceeding personal and team quotas

• Conduct routine account performance planning and business reviews with your customers

• Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk

• Advise customers on best practices for designing, implementing, and scaling their campaigns

• Deliver both basic and advanced training sessions to ensure confidence with the platform and cultivate customer accountability

• Resolve customer issues, alone and through collaboration with other teams

• Drive customer advocacy in the form of references, referrals, and case studies

• Contribute to the team culture of excellence

Qualifications

WHO YOU ARE 

First of all, you have a bachelor’s degree from an accredited, four-year institution and:

• At least 1 year of experience in Account Management or Customer Success roles in SaaS

• Experience managing a portfolio of clients including high profile customers, preferably colleges and universities

Additionally, during our interview process, our goal will be to learn more about you and yours will be to showcase your:

• Ability to manage multiple priorities while maintaining strict attention to details

• Strong written and verbal communication skills; consistent diplomacy, tact, and poise when working through customer issues and escalations

• Detail-oriented

Additional Information

WHAT ELSE YOU SHOULD KNOW

Part of the growing education technology presence in Alexandria, VA, we are located just down the road from Amazon HQ2. We’ve been recognized as one of DC’s most enviable offices by DC Inno and we offer a rewarding culture that promotes teamwork, growth, and enjoying our day to day roles. Our high growth business provides employees with a great opportunity to grow in their careers.

• Competitive salary with individual commission structure

• Medical (employer paid), dental, and vision insurance plans

• 401(k) plan with company match

• Generous paid time-off and holiday schedule with additional floating holidays

• Casual office attire and pet-friendly office

WHAT NOW? 

Come join us as we build an exciting company that sits at the intersection of education and cutting-edge, AI-backed technology.