Job Description

ABOUT THE ROLE:

POSITION: RISK ANALYST

REPORTS TO: RISK MANAGER

DEPARTMENT: RISK

LOCATION: BURBANK, CA  or REMOTE (CA, FL, GA, NV, NY, TX, WA)

STATUS: FULL TIME, NON-EXEMPT

WHO WE ARE

SIGNATURE PAYMENTS IS A PAYMENTS TECHNOLOGY COMPANY THAT PROVIDES SOLUTIONS THAT ALLOW MERCHANTS AND PARTNERS TO INTEGRATE AND ACCEPT PAYMENTS ANYTIME, ANYWHERE. WITH MORE THAN 20 YEARS AS A TRUSTED PAYMENTS PROVIDER, SIGNATURE OFFERS A VARIETY OF PRODUCTS AND PROGRAMS FOR MERCHANTS OF ALL SIZES ACROSS INDUSTRIES.

POSITION SUMMARY

We are in search of a responsible, team-oriented, and analytical RISK ANALYST to join our Risk team!

The Risk Analyst will be responsible for fraud prevention, risk management and investigation, and loss retention efforts. This will include outbound communication, reporting, inbound customer calls, investigation, and analysis. In addition, the Risk Analyst will preserve/enhance Signature Payments’ reputation and profitability by maintaining a high customer service and professional approach to all merchant, agent, and partner interactions.

POSITION ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

· Monitor daily, monthly, and quarterly sales and chargeback volumes to identify any trends or issues

· Investigate and communicate with merchants via telephone regarding exception activity and request additional information, as necessary, contact card issuing banks and/or cardholders regarding merchant exception activity

· Review exception batches for suspicious activity, investigate potential fraudulent merchant activity, mitigate potential losses, collect funds owed to the company, etc.

· Follow established policies, procedures, and training guidelines

· Maintain queue of accounts with regular review, phone calls and miscellaneous follow-up work

· Manage inbound chargeback response documentation and coordinate with 3rd party dispute management services

· Assist merchant clients with questions regarding chargebacks and the dispute process

· Perform reserve and diverted funds transfers as needed and maintain corresponding reconciliation

IDEAL CANDIDATE WILL BE/HAVE:

· 2+ years of experience in risk and fraud management required

· 2+ years of experience in merchant services, payments, and/or chargeback __ management required

· High school diploma or equivalent required (Bachelor’s degree in business, finance, accounting, or related field preferred)

· Strong analytical investigatory skills

· Excellent listening, face to face, verbal, and written communication skills

· Knowledge of payments processing platforms and card brand dispute management processes

· Advanced knowledge of Visa/Mastercard rules/regulations

· Ability to prioritize and plan work activities; uses time efficiently in a rapidly changing environment

· Ability to work independently, exercise initiative and resolve complex issues with minimum guidance and good judgment

· Effective and comprehensive computer skills, including Microsoft Office or equivalent (Word, Excel, PowerPoint, Outlook) and report generation

· Must have the ability to use or adapt to new computer programs, software, equipment, and/or hardware

· Banking or finance background preferred

COMPENSATION RANGE

Pay is commensurate with prior experience, education, and abilities.

EMPLOYEE BENEFITS: AVAILABLE UPON COMPLETION OF APPLICABLE INTRODUCTORY/WAIT PERIOD(S)

• Health Care Benefits: Including Medical, Dental, and Vision Coverage

• Employer Paid Holidays

• Generous Paid-Time Off Policy (PTO)

• 401(k) Plan with Employer Contribution

• Employer Sponsored Basic Life Insurance

• Employer Sponsored Long Term Disability

• Employee Assistance Program (EAP)

• Voluntary Flexible Spending Account

• Critical Illness Insurance

PHYSICAL DEMANDS

As a Risk Analyst, you will regularly be required to: work at a desk, conference table and work at a computer for extended periods of time. You will be frequently required to walk, sit, stand, and occasionally may be required to lift up to 10 pounds unassisted.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing duties of this job, the employee is regularly required to: work in an indoor climate-controlled environment with moderate noise levels, have contact with other employees and have contact with customers/vendors via telephone, email, and/or chat software.

The employee is regularly required to: work in an environment with office machines and other electronic equipment.

VETERANS OR FORMER MILITARY ARE WELCOMED

Signature Payments is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. Signature Payments strictly prohibits and does not tolerate discrimination because of race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, age, disability, military status, or genetic information. This applies to all stages of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Signature Payments complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. Consistent with those requirements, Signature Payments will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. Signature Payments will also provide reasonable accommodations for an employee’s sincerely held religious beliefs or practices, unless doing so would create an undue hardship. Signature Payments prohibits, any form of discipline, reprisal, intimidation or retaliation for good faith reports or complaints or incidents of discrimination of any kind, pursuing any discrimination claim or cooperating in related investigations.

Company Description

Signature Payments is a payments technology company that provides solutions that allow merchants and partners to integrate and accept payments anytime, anywhere. With more than 20 years as a trusted payments provider, Signature offers a variety of products and programs for merchants of all sizes across industries.