Job Description

SIGNATURE SOLAR IS LOOKING FOR A HARDWORKING, DEPENDABLE AND PROBLEM-SOLVING INDIVIDUAL TO PROVIDE BASIC TO MID-LEVEL PHONE SUPPORT TO OUR CLIENTS. THIS POSITION IS NOT REMOTE, IT IS IN SULPHUR SPRINGS, TX. WE OFFER THE POTENTIAL FOR SUBSTANTIAL PROFESSIONAL GROWTH IN TERMS OF KNOWLEDGE, SKILLS AND TECHNICAL EXPERTISE WITHIN THE SOLAR ENERGY INDUSTRY. WE ARE LOOKING FOR A COURTEOUS PROFESSIONAL WHO CAN PROVIDE OUR CUSTOMERS WITH PATIENT ASSISTANCE PERTAINING TO TECHNICAL; AND OFTEN, MULTI-FACETED COMPLEX ISSUES. ARE YOU A CRITICAL THINKER WHO CAN CALM FRUSTRATED SITUATIONS WHEN NECESSARY? CAN YOU AIM TO BE HELPFUL, WHILE WORKING TOWARDS A RESOLUTION? IF SO, PLEASE APPLY.

YOU WILL GET PAID TO LEARN OUR EQUIPMENT AND HOW TO TROUBLESHOOT CONCERNS. EMPLOYMENT AND LEARNING BEGIN SIMULTANEOUSLY! WE WILL HELP YOU BUILD CONFIDENCE WHILE GAINING EXPERIENCE TO BE SUCCESSFUL IN THE SOLAR ENERGY ARENA. HOWEVER; THERE ARE CERTAIN SKILLS AND EXPERIENCE YOU MUST BRING WITH YOU.

REQUIRED EXPERIENCE AND CAPABILITIES

• YOU MUST BRING WITH YOU EXCELLENT TIME AND TASK MANAGEMENT SKILLS

• PLEASE BRING WITH YOU YOUR POLISHED AND PROFICIENT WRITTEN AND VERBAL COMMUNICATION SKILLS, AS YOU WILL BE HELPING OUR CUSTOMERS THROUGH EMAIL AND OVER THE PHONE (YOU MUST SPEAK CLEARLY AND BE EASILY UNDERSTOOD)

• 2+ YEARS RECENT CUSTOMER SERVICE EXPERIENCE

• 2+ YEARS OF BASIC COMPUTER EXPERIENCE (NAVIGATING MULTIPLE SCREENS, USING VARIOUS SOFTWARE APPLICATIONS, USING INTERNET BROWSERS, EMAIL, ETC.)

• YOU SHOULD BE PROFICIENT IN THE USE OF ONLINE AND REMOTE-CONNECTING SOFTWARE, OR BE ABLE TO MASTER IT WITHIN A SHORT TIME FRAME

• YOU MUST BE ABLE TO FUNCTION WELL IN A NON-SCRIPTED CUSTOMER SUPPORT ENVIRONMENT. THIS POSITION REQUIRES THE ABILITY TO EXAMINE, QUESTION, EXPLORE AND TROUBLESHOOT A VARIETY OF COMPLEX ISSUES REGARDING OUR SOLAR ENERGY EQUIPMENT, A CUSTOMER’S UNIQUE SETUP, WIFI ISSUES, ETC.

• YOU MUST BE TEACHABLE, COACHABLE AND EAGER TO GROW AND MASTER NEW TOPICS

• YOU MUST ADHERE TO INTERNAL DOCUMENTATION REQUIREMENTS, POLICIES, PROCEDURES AND BE ABLE TO ACCURATELY TRACK YOUR TIME

• YOU SHOULD BE COMFORTABLE USING A HEADSET WITH A MICROPHONE

• YOU WILL NEED TO MAINTAIN CLIENT CONFIDENCE BY KEEPING THEIR DATA CONFIDENTIAL, AND ONLY SHARING INFORMATION AS NEEDED, INTERNALLY WITHIN OUR COMPANY

• WE ARE LOOKING FOR A TEAM PLAYER WHO TAKES INITIATIVE

• WE NEED AN ENERGETIC AND ENTHUSIASTIC INDIVIDUAL, WHO CAN COMMIT TO A 40 HOUR WEEK AND MAINTAIN RELIABLE ATTENDANCE

COMPANY PERKS:

• FULL KITCHEN ON SITE STOCKED WITH FREE SNACKS

• CASUAL DRESS CODE

• ON THE JOB TRAINING

• PAID WEEKLY

• FAMILY-OWNED COMPANY THAT STRONGLY BELIEVES INVESTING IN THEIR EMPLOYEES IS AN INVESTMENT IN THE COMPANY AND ITS MISSION!

Company Description

Signature Solar is a solar supply warehouse based in Sulphur Springs, TX. Our company has become a leader in solar distribution on a retail and wholesale scale. We are growing at a rapid rate and are looking for hardworking, dedicated team members to grow with us!