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Construction Warranty Representative

Silicon Beach Recruiter

Construction Warranty Representative

San Ramon, CA +1 location
Full Time
Paid
  • Responsibilities

    Job Description

    A leading homebuilder is looking for a top talent Customer Care Representative that will provide excellent customer experiences and support the Customer Care Department ensuring customer care is performed in a timely, efficient, courteous and professional manner, and educate Homeowners on all aspects of their new home. ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Performs quality control inspections within quality control guidelines.
    • Prepares home and conducts Pre-Carpet Walks and Homeowner Orientations.
    • Cooperates/collaborates with construction teams in delivering a quality home.
    • Addresses Homeowner’s concerns in a prompt/courteous manner relating to warranty items needing repair and within the Customer Care Department parameters.
    • Visits Customers at their homes to inspect/perform accurate assessments and answers questions for all service requests submitted by the Customer.
    • Coordinates and schedules Subcontractors to complete home repairs.
    • Fields incoming phone calls from Homeowners, Subcontractors, and office staff.
    • Creates purchase order requests, work orders, and other essential paperwork in an accurate and timely manner.
    • Performs minor home repairs, adjustments, and touch-ups.
    • Actively seeks and acquires signed acknowledgment from homeowners on all completed work.
    • Assists in maintaining a safe, positive, professional, and clean work environment.

    EDUCATION:

    • High school diploma or general education degree (GED);
    • 6 months of demonstrated experience in home construction including Customer Care.
    • Associate’s Degree (A.A.) or certificate preferred.
    • General knowledge of the residential building industry, tools & equipment.
    • Thorough knowledge/understanding of blueprints, maps, and color charts.

    Company Description

    SBR is an award-winning Northern California recruiting agency experienced in placing talent for, direct hire builder positions. What makes us unique is our ability to help our clients achieve their objectives for growth, operational efficiency, and competitive advantage through innovative, cost-effective Builder staffing and consulting solutions. If you are looking for top Builder talent to join your team then let’s talk.

  • Locations
    San Ramon, CA • Tracy, CA