Job Description

Silva Consulting Solutions is a family-owned, fun, and rapidly growing company headquartered in the Greater Boston Area. We are a premier business partner for some of the most prestigious health-care institutions. We promote growth from within and instill our company's family values in our ever-expanding business. Our employees are energetic, friendly, and proactive in helping Silva Consulting Solutions build its brand while ensuring our clients’ needs are being met. We are looking for great people to join our expanding operations management team at Boston Children’s Hospital.

Are you a driven, passionate and growth-oriented professional? Are you someone who thrives in a fun, fast-paced, team-oriented environment? Are you interested in joining a community of employees who are spirited, driven, and diverse?

If you can say yes to these questions we want to meet you, so apply now! Silva Consulting Solutions is a recognized healthcare operations leader growing in the Greater Boston Area. We are actively seeking team members to join our Boston Children’s Hospital Team.

The role of the ASSISTANT OPERATIONS MANAGER (AOM) is to help lead a safe and smoothly-run operation at Boston Children’s Hospital. Operations consist of gathering, cleaning and redistributing medical equipment (including beds, pumps, wheelchairs) to front line workers while maintaining a positive attitude in a high-performing, fast-paced work environment. Communication of delayed orders, or issues fulfilling orders to front line workers and the support staff are imperative to the success of the day-to-day operations. The Assistant Manager maintains effective communication with the frontline workers, Operations Manager and Director levels as needed. This position will be heavily involved with training, developing staff, implementing SCS policies & procedures, and providing on the job coaching, training, and disciplinary actions as needed.

We are looking to fill two AOM positions, one will be overseeing first shift operations (6:30 am - 3 pm) and the second will be responsible for overseeing our second shift operations (2:30 pm - 11 pm) while promoting all new initiatives implemented by the Operations Manager.

RESPONSIBILITIES:

• Always keep the safety of self and others in mind.
• Ensure staff is completing tasks safely, efficiently and within compliance.
• Set the tone by being enthusiastic about the job, creating a positive environment for the patients, clients and teammates to enjoy
• Contribute to training and staffing management.
• Oversee schedule and ensure that all positions have coverage at all times, including employee break times.
• Oversee tracking of badges, keys and equipment.
• Ensure work areas are neat and clean.
• Provide top notch customer service to the BCH nurses to ensure a clean flow of equipment throughout the facility.
• Maintain organization at location.
• Be a point of contact on shift for all issues and effectively communicate to operations manager.
• Manage any unforeseen event (accident, lost equipment, code blue, etc.)
• Adhere daily to professionalism and appearance standards.
• Enforce and correct SCS uniform with staff and enforce SCS policies during shift.
• Understand and support key performance indicators for the Central Equipment Services Department
• relations issues in-house working with direct manager when appropriate.
• Build a high performing team through effective coaching and leadership.
• Lead a positive and supportive culture to encourage growth opportunities for employees.

QUALIFICATIONS

• Ability to read, write and verbally communicate in English.

• Ability to move quickly throughout the facility.

• Ability to organize and prioritize tasks as administered.

• Ability to stand for long periods of time.

• Ability to frequently pushing, pulling, carrying, and/or lift a minimum of 50 lbs.

• Be at least 18 years of age.

• Be able to pass a background check.

• Educational Requirements: Associates or Bachelors degree preferred

• Availability to work a flexible schedule that may require some nights, weekends, and holidays.

• Years of Experience Preferred: 1+ years experience in Operations Management or Customer Service Management

• Language Skills: Proficient in English both verbally and written. Spanish and Portuguese speakers are a plus

• Strong computer skills including Microsoft Office Suite

BENEFITS:

• Competitive Pay
• Paid bi-weekly
• Medical, Dental, Vision plans
• IRA with up to a 3% match
• Commuter benefits

PLEASE NOTE: Since this is a hospital environment, candidates must be able to produce a vaccination history or be able to have required medical information gathered with haste. This vaccination record includes a willingness to get the COVID-19 vaccination. All hiring is contingent upon the successful completion of a background check.