SilverAssist's Elderlife business unit Elderlife Financial is growing and we're looking for sales professionals with great customer service and communication skills to add to our Hendersonville, TN headquarters.

Details

Elderlife Financial is the only company in the nation that provides financing solely focused on seniors! Every day, new families are transitioning a loved one into senior living and need additional funds for the upfront expenses. These families call upon Elderlife for easy financing options. The Elderlife Bridge Loan is a short term financing option created specifically for seniors that need quick access to funds to pay for a move to senior living while waiting for funds to arrive from a home sale or VA Benefits.

We understand that lending can be an up and down business, however we have inbound leads from over 2000 Assisted Living communities, a massive web presence and strategic partners so our Financial Concierge team members have more leads than they can handle. So, if you're ready to bring your exceptional sales, customer service skills and experience to a stable and growing market, then provide your resume and let's schedule an interview ASAP. Our next training class in Hendersonville will begin on Monday 10/23/23.

Summary

Elderlife is looking for a passionate self-starter with the ability to discover qualified opportunities by responding to inbound leads to build rapport and establish relationships for the Financial Concierge who provides expert resources, veterans’ benefits, real estate services, long-term care insurance, or life insurance, and for seniors who want or need to move immediately, an Elderlife Bridge Loan.

This is a business office environment and customer interactions are via phone and email.

Essentials duties and responsibilities

Other duties may be assigned:

As an advocate for the family, you will help build the loan pipeline for ElderLife Financial’s Financial Concierge team:

• Identify and pursue new business opportunities through outreach from inbound inquiries.
• Use empathy and skillset to qualify and prioritize potential leads, ensuring they align with company goals.
• Collaborate cross-functionally with internal teams to ensure a seamless transition of new clients and drive revenue growth.
• Keep accurate records of all sales and prospecting activities, using SalesForce.
• Communicate regularly with management on progress, opportunities, and challenges, and proactively seek feedback to improve performance continuously.
• Actively listen and assess families’ needs to recommend the best solutions.
• Employee must work exclusively for Elderlife unless approved by President

Required skills & experience

• 2+ years of sales, customer service, and/or finance experience required; lending or claims experience helpful
• Punctual team player who thrives in fast paced environments
• Excellent phone presence
• Able to maintain a pipeline of accounts
• Enjoys the challenge of fast paced inbound/outbound phone sales - no cold calling required
• Empathetic to seniors and their families during the difficult transition into senior living
• Great communicator who is outgoing and compassionate.
• Enthusiastic and organized team player
• Ability to multi-task
• Creative problem solver
• Desire to work in a goal-oriented call center environment
• Able to maintain compliance with financial and lending practices
• Ability to learn and utilize Salesforce and any future CRM
• Proficient keyboarding skills (45 wpm)
• Skillful user of the Google Workspace (Gmail, Google Calendar, Google Drive) and Slack
• Must be able to commute to Hendersonville, TN office daily for an 8a-5p shift with a one hour break for lunch
• Able to follow instructions
• Excellent follow up skills

Education

• High school diploma or equivalent
• College education & degree preferred

Benefits

In exchange for your hard work and dedication, we offer a competitive base hourly wage PLUS a considerable bonus plan. We offer a 401k plan and medical coverage including health, dental, vision, life, and disability insurance. We work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture. We provide a comprehensive training program and continuing development programs to help you grow your career.

Compensation

$40,000.00 base + commission