E-Commerce/ Fulfillment Customer Support Bi
E-Commerce/ Fulfillment Customer Support Bi-Lingual (Korean/ English) Simple Global is an ecommerce solution provider that pairs cutting-edge technology with outstanding fulfillment services. By providing an integrated suite of software, logistics, and customer support, we help small and medium-sized ecommerce brands scale globally. Customer Service/Interaction - Order management for customers - Ability to prioritize multiple projects and tasks at the same time - Proactive communication with customers and internal departments/staff - Update and inform when needed and to help resolve issues with client support team - Proven track record of customer satisfaction and operational excellence - Strong communication experience with team members - Exceptional business communication skills Qualifications, Skills, and Competencies · Associate or bachelor's degree preferred · 2- 5 Years Experience: Customer Service · Proficient Computer Skills including Google Gsuite/Microsoft products · General understanding of Help Desk/Ticketing System, preferably Freshdesk · Troubleshooting and creative problem-solving skills · Advanced level of effective communication (all forms) · Exceptional leadership and team building skills · Familiarity with Warehouse Distribution/Supply Chain processes including Shipping Carriers (ie. UPS, Fedex, etc.) · Ability to manage multiple priorities and teams in a very fast paced, dynamic environment · Ability to track and trace of carrier shipping status · Understanding of E-Commerce order process · Knowledge of inventory · SKU management/ maintenance · Manage Inquiry, Dispute and Problem Resolution · Identify problems/root cause to issues and implement process or technical resolution to support related tickets · Improve overall customer satisfaction Company Description Company & Cultural Philosophy Simple Global is an ecommerce solution provider that pairs cutting-edge technology with outstanding fulfillment services. By providing an integrated suite of software, logistics, and customer support, we help small and medium-sized ecommerce brands scale globally. With strategically located warehouses in the United States and abroad, we fulfill orders quickly and cost-effectively. Our platform covers all aspects of the post-purchase experience, from order management, warehousing, and fulfillment, to customer service and returns. Our mission is to ultimately break the global barriers that exist between buyers and sellers. We seek energetic thought leaders and knowledge workers who thrive on exciting assignments and working alongside smart, humble, and dedicated co-workers. Just as our aim is to lower the barriers that exist globally, we seek to break self-limiting barriers that are established through our daily thoughts and rituals. Our roots are firmly planted in our core values, which inspire us every day to be Adventurous, Creative, and Open Minded. Simple Global Job Postings are not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Company & Cultural Philosophy\r\nSimple Global is an ecommerce solution provider that pairs cutting-edge technology with outstanding fulfillment services. By providing an integrated suite of software, logistics, and customer support, we help small and medium-sized ecommerce brands scale globally.\r\n\r\nWith strategically located warehouses in the United States and abroad, we fulfill orders quickly and cost-effectively. Our platform covers all aspects of the post-purchase experience, from order management, warehousing, and fulfillment, to customer service and returns.\r\n\r\nOur mission is to ultimately break the global barriers that exist between buyers and sellers. We seek energetic thought leaders and knowledge workers who thrive on exciting assignments and working alongside smart, humble, and dedicated co-workers. Just as our aim is to lower the barriers that exist globally, we seek to break self-limiting barriers that are established through our daily thoughts and rituals. Our roots are firmly planted in our core values, which inspire us every day to be Adventurous, Creative, and Open Minded.\r\n\r\nSimple Global Job Postings are not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.