WHO WE ARE

SimpleCitizen is a tech based immigration company with a special focus on helping immigrants and their families with their immigration journeys through innovative technological approaches aiming to provide services that effectively meets their needs. SimpleCitizen has provided immigration support to a  significant number of immigrants and their families with their legal immigration needs even in the times of most rapidly changing immigration policies.  

Since our founding in 2014, we've built a reputation of doing whatever it takes to help legal Immigrants to the United States obtain permanent residence and citizenship at a fraction of the cost and time of the alternatives, while achieving an industry-leading success rate and superb customer reviews and NPS ratings. 

Over the last couple of years, we've taken that same attitude and innovative spirit into the corporate immigration space and recently joined Fragomen—the largest and leading immigration law firm and services provider in the United States and around the world. For nearly 70 years, Fragomen has been exclusively dedicated to providing immigration guidance and support and has a global footprint of over 50 offices worldwide supporting immigration into more than 170 countries. Fragomen's professionals are recognized as the world's preeminent immigration practitioners and thought leaders in their respective jurisdictions. This exciting acquisition will provide SimpleCitizen with financial backing and a broad base of exciting clients, enabling us to continue to improve the immigration experience for hundreds of thousands of workers around the globe.

Opportunities to truly disrupt an industry are not that common, but this is one of them. In partnership with Fragomen, the stage is set for SimpleCitizen to transform the multi-billion-dollar corporate immigration industry. We will win because of our uncompromising customer focus, our innovative approach to technology and our recent union with the preeminent legal immigration services provider in the industry.

To achieve this bold mission, we'll need the help of the best people in all aspects of our business.

WHAT WE ARE LOOKING FOR

We're looking for a Customer Success Strategist to join our Customer Success Team. You will work closely with the rest of the Customer Success Team, specifically, other Customer Success Strategists (CSS). In this role, you will spend time growing your knowledge about Immigration and related processes.You will take the knowledge of immigration processes and support the Customer's assigned specifically to you. Our Customers are looking for an alternative to the typical process that's experienced with Immigration Attorneys. When they use our software, they choose a specific case type (Citizenship, Green Card) and then input their personal information specific to their case. Our software will create a PDF version of their immigration paperwork when they are done. You will manage the paperwork of our Customers by ensuring a complete and accurate review of their PDFs by our Attorneys and support Customers to implement any Attorney Feedback given. This paperwork will eventually be printed and mailed to the Customers, who will sign (and attach payments) it and then mail it to USCIS. You will be expected to come into the office 2-3 times a week to print and ship any of the Team's completed Customer applications for the day. By providing support in this role, you will expand and improve the experience of our Customers, and in doing so, shape the immigration experience for thousands of people and their families around the globe.

Responsibilities:

• Streamline processes & procedures to eliminate inefficiency & improve effectiveness with our customer success outreach
• Gain & maintain a solid knowledge of the SimpleCitizen's software while acting as a resource for product road-maps
• Guide Customers through their immigration process via live chat, phone, & email
• Coordinate with SimpleCitizen's Partnering Attorneys to identify items that need to be addressed throughout the application review process
• Support Customers in their review to make sure their application is accurate & complete
• Assist in application preparation, assembly, & mailing customers' immigration applications

Requirements:

• Bachelor's Degree or equivalent work experience with strong performance
• Passion for building customer relationships and solving customer needs
• Strong sense of accountability, attention to detail, & work ethic
• Empathy for immigrants & the challenges they face throughout the immigration process
• Comfortability, drive, & a go-getting mentality in a fast-paced, startup environment
• Ability to multitask & prioritize activities

Recommended:

• Background in U.S. immigration &/or GlobalMobility

Benefits of working at SimpleCitizen:

There are many organic benefits of working for a social impact organization and everyone at our company finds a deep sense of joy through their alignment with one another, as well as with our company mission and vision. It is our top priority to ensure that while our employees are making a difference in the world, we can make a difference in theirs. We hope that by providing our employees with benefits they want and feel empowered by, we can give them the support they need to excel in their professional and personal lives. Below is a short list of just a few of our favorite benefits at SimpleCitizen.

• Unlimited PTO
• DEI Centered Work environment 
• Up to 17 Weeks Parental Leave
• Full Medical, Vision, Dental Benefits
• Wellness & Development Stipends