Job Description

TPTS ORGANIZATION:

The TPTS organization focuses on servicing the client by filing and processing their permits and taxes. Ranging from trip permits, IFTA fuel tax, fleet taxes and vehicle permits, and more.

CUSTOMER SERVICE REPRESENTATIVE

SALES PROCESS AND TOOL

• Process titles, licenses and permits to be issued.

• Ensure compliance of state and federal laws relating to commercial vehicles tags and titles.

• Provide counsel applicants on tag and title issues.

• Learn all aspects of the business and multiple product lines

• Open and maintain costumer accounts

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Recommend potential products or services to management by collecting customer information and analyzing customer needs

• Contribute to team effort by accomplishing related results as needed

• Generate sales leads

• Identify and assess customers' needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Go the extra mile to engage customers

• Use telephones to reach out to customers and verify account information ( Minimum of 100 Calls per day)

• Greet customers warmly and ascertain problem or reason for calling

• Suggest solutions when a product malfunctions

• Attempt to persuade customer to reconsider cancellation

• Inform customer of deals and promotions

• Sell products and services

SALES SUPPORT

• Support sales with prospecting and uncovering new sales opportunities: willing include cold calling, extracting leads from database, scheduling new and follow up appointments, seeking referrals
• Positively engage customers and expand sales by explaining all products solutions offered by Simplex; mostly over the phone
• Lead generate for all sales areas and show initiative to ensure leads have been contacted
• Understand customer needs and objectives

SALES SUPPORT ASSOCIATE REQUIREMENTS:

REQUIRED

• Fully bilingual in English and Spanish.
• Sales and/or Customer Service experience required.
• Transportation Agency experience ( Plus)

GREAT FIT IF:

• Ability to develop, organize, and maintain process documentation
• Costumer Service and Sales Background and Spirit !
• Excellent written and verbal communication skills
• Excellent analytical and problem-solving skills
• Prefer working in a collaborative, cross-team capacity
• Ability to effectively prioritize and manage your time to address multiple responsibilities in a fast-paced, professional environment
• Good Computer skills, specially MS Excel
• Ability to work under deadline pressure and meet goals.
• Organizational and time-management skills
• Ability to multitask, stay organized, and thrive in a fast-paced work environment
• Adapt positively to a changing environment

Company Description

The Simplex Group is an organization dedicated to providing quality commercial transportation services to trucking companies and owner operators alike. We are experts in administering comprehensive services including DOT/FMCSA Safety Compliance Management, truck permits and taxes, offering the best trucking insurance packages in the market, and securing top paying loads while servicing your freight factoring services. Simplex is experiencing high growth, love working within a Family Culture, and we are looking for people searching for a career not just a job. At Simplex Group our vision is: “Empowering the Dreams of Those Delivering to America”.