POSITION SUMMARY

This is a clerical position of a complex nature requiring the maintenance of police records, communication with the public, other law enforcement agencies, and police officers by telephone, computer entry, and personal contact. The position involves the evaluation of citizen needs, the response to citizens and officers, control of confidential records and filing systems, as well as assisting in a variety of other departmental activities. Work is performed under general supervision. Requires the exercise of initiative and discretion and is reviewed by observation of results obtained. May require shift work

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Maintain criminal and non-criminal record and report information within acceptable standards. Assignment to either rotating shift work, or a permanent assignment between the hours of 0800 and 1700 hours. 
• Receive calls and general inquiries from the public and route any emergency calls to the dispatch function of the police agency.
• Receive and dispense information by telephone, computer, or by direct contact with the public. Enter police records and inquiries in computer. Compile statistical information in a usable and professional manner.
• Cross-index and file correspondence, records, and other materials. Conduct searches and audits of files to revise or add new information.
• Maintain police tow records and assist the public with vehicle releases.
• Perform other clerical functions within units of the Department as assigned. 
• Maintain inventory of office supplies and replenish as necessary. 
• Operate a variety of office equipment and software programs. 
• Perform all other related duties as it relates to supporting the patrol division, investigations division, and the Chief’s office whenever needed.

MINIMUM EDUCATION CERTIFICATION, AND EXPERIENCE REQUIREMENT.

1. High School Diploma or GED required
2. One year of clerical experience required
3. Must not have any felony convictions and must pass a pre-employment background investigation and drug screen.

SKILLS, KNOWLEDGE AND ABILITIES

Must have the ability to operate a computer. Must have experience in using Word and Microsoft Excel.

PHYSICAL AND MENTAL EFFORT REQUIRED

MENTAL: Establishes and maintains effective working relationships with others. Can communicate effectively both verbally and in writing. Can effectively organize and prioritize work. Able to work independently. Can follow both oral and written instructions. Must concentrate on multiple tasks simultaneously. Has mathematical skills necessary to receive cash payments and make change.

PHYSICAL: Able to type 60 words per minute. Able to work at a computer for up to five (8) hours a day. Has strength and manual dexterity to operate basic office equipment.