Job Description

SALES SUPPORT SPECIALIST - SIMPLY BIOTECH

Are you looking for a new career opportunity with an exciting biotech company?! Then we have got the right team for you! In this role, you are responsible for the duties listed below.

Immediate opening for a Sales Support Specialist client, an 'essential business', located in San Marcos, CA who possess:

• Strong typing and data entry skills - majority of their day 40+
• Job stability and tenure
• Order processing in a similar industry (medical device)

Email resumes to sdinfo@simplybiotech.com or call 858.800.3050

FULL DESCRIPTION: EXCEEDS CUSTOMER'S EXPECTATIONS AND PROMOTES FAVORABLE COMPANY RELATIONSHIPS BY PERFORMING THE FOLLOWING DUTIES:

The selected candidate will further possess:

• High School Diploma or GED preferred. 3 years customer service experience in a dental or medical environment preferred; or equivalent experience or combination of education and experience preferred.
• To perform this job successfully, an individual should have intermediate level computer skills and intermediate level experience with Microsoft Word, Excel, and Outlook; Basic knowledge of SAGE100 or similar order processing software. EDI experience a plus.

COMPETENCIES:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Willing to work additional hours when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

The selected candidate will be responsible for:

• Ability to learn the extensive company product line and basic dental terminology to assist dentist, hygienists, and dental assistants with technical product questions.
• Performs heavy data entry of purchase orders, credit memos, return authorizations and invoices. May assist with processing of EDI orders. Back up support for processing and shipping international orders.
• Responds to a heavy volume of customer phone calls and emails regarding purchase orders, product information, and billing or shipping discrepancies. Follows up with customers to ensure satisfaction, solicit further sales, and solve problems.
• Accurately records all customer product complaints in accordance with FDA guidelines.
• Maintains an Excel spreadsheet and manually tracks and records monthly sales and returns of the company Eye Special Dental Camera.
• Assists assigned Sales Representatives with product, literature, and administrative requests.
• Mails out literature and product samples to customers. Assist the marketing department with stuffing envelopes and mailing out promotional flyers.
• Assists with other administrative tasks as needed.
• Provides superior customer service. Maintains a friendly, courteous manner at all times.
• Trains new employees as needed. Updates customer service procedure manual.
• Assists with product inventory.

For immediate and confidential consideration, please email your resume to sdinfo@simplybiotech.com or call 858.800.3050

More information can be found at www.SimplyBiotech.com

Company Description

IT'S ALL WE DO. We believe that effective and successful recruiting must be specialized, both in industry and geography. It is the only way to truly know both companies and job seekers and the most effective way to bring them together. THE INSIDER'S NETWORK When you register with us, we plug you into an existing network of companies that don’t always post to job boards. You will have access to unique opportunities throughout the greater Los Angeles area - opportunities you won’t find on your own. THANK YOU FOR CALLING We’ve picked up that old book on customer service, dusted it off, and put it back into practice. How many times have you left a message and never heard back? How many recruiting firms have you sent your resume to who haven’t called you back promptly? At TalentZök, customer service is our priority. We return calls promptly. We don’t let you fall through the cracks. It sounds so simple yet so few know how to do it right. THE IMPORTANCE OF A FIRM HANDSHAKE There is no substitute for meeting someone in person. It is the only way to really understand people. We interview all of our candidates in person before they interview at our client companies to ensure the best possible fit. We also visit companies in person, meet the people involved in the decision, get a feel for the company culture and get a thorough understanding of the job. We won’t waste your time because we’re committed to understanding exactly what it is you’re looking for.