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Technical Support Specialist

Simply Biotech

Technical Support Specialist

San Diego, CA
Full Time
Paid
  • Responsibilities

    Job Description

    TECHNICAL SUPPORT SPECIALIST - SIMPLY BIOTECH

    Are you looking for a new career opportunity with an exciting biotech company?! Then we have got the right team for you! In this role, you are responsible for the duties listed below.

    Immediate opening for a Technical Support Specialist at our client, an 'essential business', located in San Diego, CA who possess:

    • Bachelors in a science field
    • At least 2+ years of Technical Support experience in Medical device industry
    • Firm understanding of Immunoassays
    • Knowledge in FDA requirements experience

    Email resumes to acannon@simplybiotech.com or call 858.227.4596

    FULL DESCRIPTION: THE TECHNICAL SUPPORT SPECIALIST PROVIDES PRODUCT AND CLINICAL CASE RESOLUTION AND EXCELLENT CUSTOMER SERVICE TO OUR CUSTOMERS, ON COMPANY PRODUCTS IN A VARIETY OF HOSPITALS AND LABS ACROSS THE US, DEMONSTRATING PRODUCT AND APPLICATION KNOWLEDGE TO FACILITATE RESOLUTION OF CUSTOMER ISSUES AND CONCERNS. WORKS CLOSELY WITH SALES, FIELD PERSONNEL, MARKETING, CUSTOMER SERVICE, AND OTHER DEPARTMENTS AS NEEDED TO ADDRESS CUSTOMER CONCERNS AND TO DETERMINE CORRECTIVE ACTION AND CUSTOMER FOLLOW-UP.

    The selected candidate will further possess:

    • Medical Technologist or clinical lab tech preferred.
    • Immunoassay experience preferred.
    • Excellent communications skills, verbally, written, virtually and listening.
    • Solid organizational & time management skills
    • Good follow up and case management skills.
    • Ability to work well under pressure and prioritize multiple tasks while maintaining a positive attitude.
    • Ability to handle time sensitive projects with short notice.
    • Ability to handle complex and sometimes heavy caseloads, efficiently and in a timely manner.
    • Ability to accept ownership and responsibility for meeting deadlines.
    • Strong attention to detail.
    • Experience in using Microsoft Office products with proficiency in Microsoft Excel, Word, and Outlook.
    • Must be able to travel on occasion if needed.

    The selected candidate will be responsible for:

    • Answers and manages customer product inquiries, issues and concerns via phone and email.
    • Documents and responds to internal and external customer inquiries, issues, and concerns.
    • Follows up and further investigates as needed, any technical issues reported by customers to rectify the situation to the satisfaction of the company and the customer.
    • Maintains visibility to escalated customer issues and inquiry cases and ensures regular follow up communication with customer, until a solution is found, and the case can be closed with the customer.
    • Participates in customer facing conference calls, providing product and clinical Technical Service expertise.
    • Writes customer facing responses.
    • Seen as expert on Company products, able to provide customer and employee training as needed.
    • Maintains timely, up to date customer communication in database.
    • Works closely with Sales, Field personnel, Marketing, Customer Service, and other departments as needed, to address customer concerns and to determine corrective action and customer follow-up, or to provide additional product information or training.
    • Maintains and keeps up to date on product knowledge, technical specifications, performance, etc. on all current and future products as they become available.
    • Performs laboratory testing as requested by management.
    • Provides On-Call support and/or after hours as scheduled.
    • Takes assigned projects from initiation to completion.

    For immediate and confidential consideration, please email your resumes to acannon@simplybiotech.com or call 858.227.4596

    More information can be found at www.SimplyBiotech.com

    Company Description

    IT'S ALL WE DO. We believe that effective and successful recruiting must be specialized, both in industry and geography. It is the only way to truly know both companies and job seekers and the most effective way to bring them together. THE INSIDER'S NETWORK When you register with us, we plug you into an existing network of companies that don’t always post to job boards. You will have access to unique opportunities throughout the greater Los Angeles area - opportunities you won’t find on your own. THANK YOU FOR CALLING We’ve picked up that old book on customer service, dusted it off, and put it back into practice. How many times have you left a message and never heard back? How many recruiting firms have you sent your resume to who haven’t called you back promptly? At TalentZök, customer service is our priority. We return calls promptly. We don’t let you fall through the cracks. It sounds so simple yet so few know how to do it right. THE IMPORTANCE OF A FIRM HANDSHAKE There is no substitute for meeting someone in person. It is the only way to really understand people. We interview all of our candidates in person before they interview at our client companies to ensure the best possible fit. We also visit companies in person, meet the people involved in the decision, get a feel for the company culture and get a thorough understanding of the job. We won’t waste your time because we’re committed to understanding exactly what it is you’re looking for.