Job Description

TECHNICAL SUPPORT SPECIALIST - SIMPLY BIOTECH

Are you looking for a new career opportunity with an exciting biotech company?! Then we have got the right team for you! In this role, you are responsible for the duties listed below.

Immediate opening for a Technical Support Specialist at our client, an 'essential business', located in Carlsbad, CA who possess:

• 2 years’ (or less) technical support experience / ideally no more than two years’ experience
• Technology skills and MS Outlook and Excel experience
• Multi-tasker in a high fast paced environment
• Availability for weekends/holidays when necessary – one weekend shift a month & alternating holidays

Email resumes to sdinfo@simplybiotech.com or call 858.800.3050

FULL DESCRIPTION: THE TECHNICAL SUPPORT SPECIALIST WILL PERFORM DUTIES AS ASSIGNED BY THE SUPPORT MANAGER IN SUPPORT OF THE CLIENT SERVICES TEAM; THIS INCLUDES COORDINATION OF SUPPORT FOR COMPANY PRODUCTS, MONITORING REMOTE DEVICES AND ALARMS, FIELDING SUPPORT CALLS, MAINTAINING DOCUMENTATION FOR INSTALLATION AND SUPPORT, MANAGING INSTALLED DEVICES IN THE FIELD, SUCH AS WINDOWS CRITICAL UPDATES AND DEPLOYMENT TESTING, TO ASSURE MINIMAL IMPACT AND OTHER SUPPORT TASKS AS NEEDED. HOURS OF SUPPORT WILL INCLUDE ROTATING ON-CALL RELIEF SCHEDULES FOR NIGHTS, WEEKENDS AND HOLIDAYS. THE TECHNICAL SUPPORT SPECIALIST SHOULD BE COMFORTABLE OPERATING IN A FAST-PACED, UNSTRUCTURED “START-UP” STYLE, TEAM-ORIENTED ORGANIZATION STRUCTURE.

The selected candidate will further possess:

• Bachelor’s degree and/or 1-3 years of relevant experience
• Plus, if network support experience and/or A+ certification
• Microsoft Office (including outlook, word and excel).
• Windows 8.1 and 10 operating systems.
• Security software (including/similar to Windows Defender).
• Support software (including/similar to Salesforce).
• Email, scheduling, spreadsheets, and presentation software.
• Familiarity with bug tracking and agile development tools (including/ similar to Jira).
• Familiarity of the software development life cycle.
• Plus, if knowledge in pharmacy and OR clinical settings.
• Manage multiple concurrent projects and drive initiatives in a cross-functional environment.
• Self-starter with the ability to complete work with limited supervision.
• Effective analytical, problem-solving and communication skills.
• Manage and prioritize competing priorities and projects.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Apply principles of logical and scientific thinking to a wide range of intellectual and practical problems.
• Maintain staff/customer confidentiality and keep an organized environment.
• Balance and achieve positive results in the areas of safety, quality, productivity, cost optimization and maintain working relationships with fellow employees.
• Basic mathematical skills

The selected candidate will be responsible for the following:

• Remote support internal and external customers.
• Assist with troubleshooting and provide technical support.
• Monitor and maintain hardware, software, and other systems.
• Stage, test and deploy software and system critical upgrades.
• Phone, email, and walk-up support.
• Attend all meetings and training as required of the position.
• Data Entry.
• Assist with product validations.
• Assist with creating forms/document templates as requested.

For immediate and confidential consideration, please email your resume to sdinfo@simplybiotech.com or call 858.800.3050

More information can be found at www.SimplyBiotech.com

Company Description

IT'S ALL WE DO. We believe that effective and successful recruiting must be specialized, both in industry and geography. It is the only way to truly know both companies and job seekers and the most effective way to bring them together. THE INSIDER'S NETWORK When you register with us, we plug you into an existing network of companies that don’t always post to job boards. You will have access to unique opportunities throughout the greater Los Angeles area - opportunities you won’t find on your own. THANK YOU FOR CALLING We’ve picked up that old book on customer service, dusted it off, and put it back into practice. How many times have you left a message and never heard back? How many recruiting firms have you sent your resume to who haven’t called you back promptly? At TalentZök, customer service is our priority. We return calls promptly. We don’t let you fall through the cracks. It sounds so simple yet so few know how to do it right. THE IMPORTANCE OF A FIRM HANDSHAKE There is no substitute for meeting someone in person. It is the only way to really understand people. We interview all of our candidates in person before they interview at our client companies to ensure the best possible fit. We also visit companies in person, meet the people involved in the decision, get a feel for the company culture and get a thorough understanding of the job. We won’t waste your time because we’re committed to understanding exactly what it is you’re looking for.