Job Description

TECHNICAL SUPPORT SCIENTIST - SIMPLY BIOTECH

OVERVIEW

Are you looking for a new career opportunity with an exciting biotech company?! Then we have got the right team for you! In this role, you are responsible for the duties listed below.

Immediate opening for a Technical Support Scientist in San Diego, CA who possesses:

• BS, MS, or PhD in a life science field of study
• 2-5 years of lab experience with ELISA and western blot
• Excellent written and verbal communication skills

Email resumes to acannon@simplybiotech.com or call 858.227.4596

FULL DESCRIPTION: THIS ROLE IS RESPONSIBLE FOR PROVIDING TECHNICAL EXPERTISE TO COMPANY CUSTOMERS VIA PHONE, EMAIL, AND WEB CHAT. THIS ROLE IS A CUSTOMER CHAMPION, NOT ONLY PROVIDING TROUBLESHOOTING GUIDANCE, BUT ASSESSING ROOT CAUSES AND SEEKING LONG-TERM SOLUTIONS TO IMPROVE THE PRODUCT PORTFOLIO. THIS ROLE WILL ENGAGE WITH MULTIPLE DEPARTMENTS IN THE ORGANIZATION TO IMPROVE THE TECHNICAL CUSTOMER EXPERIENCE, INCLUDING MARKETING, PRODUCT MANAGEMENT, AND R&D. THE OUTCOME OF YOUR WORK WILL NOT ONLY MAKE CUSTOMERS AND THEIR EXPERIMENTS A SUCCESS, BUT IMPACTS WILL BE SEEN IN MARKETING COLLATERAL, WEBSITE INFORMATION, AND PRODUCT QUALITY. THIS ROLE IS IDEAL FOR THE LIFE SCIENCE RESEARCHER LOOKING TO TRANSITION AWAY FROM THE BENCH AND EXPAND THEIR CAREER IN A CUSTOMER-FACING ROLE.

The selected candidate will further possess:

• Strong desire to provide the best customer experience possible.
• High level of attention to detail with strong organizational skills.
• Able to embrace change with a positive attitude.
• Passionate about helping others and finds enjoyment in problem solving.
• Adept at troubleshooting, actively using all channels and resources available to you to find a solution.
• Sense of urgency with an understanding that timely responses make for a good customer experience.
• Takes initiative and is proactive. Does not need to be told what to do and when.
• Experienced with Microsoft Excel, Word, PowerPoint, and Outlook.
• Experience with ERP and ticketing systems
• Prior technical or customer service experience

The selected candidate will be responsible for the following:

• Engage with company research customers regarding product experience and challenges through phone, email, and web chat.
• Assist customers by troubleshooting a variety of antibody-based applications.
• Correspond with external product suppliers to obtain product support and follow up on additional quality testing.
• Assist customers with product selection and increase sales through cross-selling of recommended products.
• Work on special projects, such as antibody validation, improving technical product performance and information.
• Proactively identify potential improvements to process, documentation, and training. Elevate and help implement recommendations.
• Writing and refining SOPs and work instructions for departmental training.
• Attend company tradeshows and conferences, providing technical expertise in the booth.
• Actively continue your own learning and development in the antibody-based research industry.
• Other duties as assigned.

For immediate and confidential consideration, please email your resumes to acannon@simplybiotech.com or call 858.227.4596

More information can be found at www.simplybiotech.com

Company Description

IT'S ALL WE DO. We believe that effective and successful recruiting must be specialized, both in industry and geography. It is the only way to truly know both companies and job seekers and the most effective way to bring them together. THE INSIDER'S NETWORK When you register with us, we plug you into an existing network of companies that don’t always post to job boards. You will have access to unique opportunities throughout the greater Los Angeles area - opportunities you won’t find on your own. THANK YOU FOR CALLING We’ve picked up that old book on customer service, dusted it off, and put it back into practice. How many times have you left a message and never heard back? How many recruiting firms have you sent your resume to who haven’t called you back promptly? At TalentZök, customer service is our priority. We return calls promptly. We don’t let you fall through the cracks. It sounds so simple yet so few know how to do it right. THE IMPORTANCE OF A FIRM HANDSHAKE There is no substitute for meeting someone in person. It is the only way to really understand people. We interview all of our candidates in person before they interview at our client companies to ensure the best possible fit. We also visit companies in person, meet the people involved in the decision, get a feel for the company culture and get a thorough understanding of the job. We won’t waste your time because we’re committed to understanding exactly what it is you’re looking for.