Job Description

THIS IS A CUSTOMER SERVICE / INSIDE SALES POSITION REQUIRING SOME EXPERIENCE WITH INDUSTRIAL PRODUCTS AND/OR DISTRIBUTION. IN THIS POSITION YOU WILL HANDLE INCOMING CALLS AND INQUIRIES FROM CUSTOMERS AND PROSPECTS AND BE ABLE TO HANDLE EACH ENCOUNTER WITH PROFESSIONALISM AND AN ATTENTION TO DETAIL. YOU WILL BE RESPONSIBLE FOR SYSTEMATICALLY PROCESSING ALL CUSTOMER-RELATED INQUIRIES AND ORDERS ON A DAILY BASIS, DEVELOPING AND MAINTAINING STRONG CUSTOMER RELATIONSHIPS WITH EVERY ENCOUNTER. YOU WILL ASSIST CUSTOMERS AND OUTSIDE REPS WITH PROPER SELECTION, AND APPLICATION OF PRODUCTS, HANDLING ALL REQUESTS FOR QUOTATIONS, CUSTOMER ORDERS, LEAD TIMES, AND PRODUCT INFORMATION. CANDIDATES MUST HAVE A HIGH MECHANICAL APTITUDE AND BE ABLE TO DEMONSTRATE THE ABILITY TO QUICKLY LEARN OUR PRODUCTS IN ORDER TO HELP CUSTOMERS IN THE SELECTION PROCESS. HE/SHE MUST HAVE EXCELLENT ACTIVE LISTENING AND COMMUNICATION SKILLS AND THE ABILITY TO ASK PROBING QUESTIONS TO UNDERSTAND AND EVALUATE CUSTOMER NEEDS AND UNCOVER ADDITIONAL SALES OPPORTUNITIES. THE CUSTOMER SERVICE / INSIDE SALES EMPLOYEE IS SELF-MOTIVATED, POSSESSES A STRONG ATTENTION TO DETAIL, MANAGES TIME EFFICIENTLY, AND IS WILLING TO WEAR MULTIPLE HATS AS THE WORKLOAD REQUIRES. ASSOCIATES DEGREE OR BACHELORS’ DEGREE PREFERRED. SPECIFIC RESPONSIBILITIES • COMMUNICATE WITH CUSTOMERS AND OUTSIDE SALES REPS BY PHONE, E-MAIL AND IN-PERSON. • PROVIDE PROMPT FOLLOW-UP TO CUSTOMER INQUIRIES REGARDING PRODUCT AVAILABILITY, ORDER STATUS, DELIVERY INFORMATION, AND PROBLEM RESOLUTION. • PERFORM ORDER ENTRY AND PROVIDE ACCURATE DELIVERY DATE ESTIMATES. • WITH ALL LEADS AND INQUIRIES, QUALIFY AND UNCOVER OPPORTUNITIES BY ASKING KEY QUESTIONS TO PROPERLY IDENTIFY THE PROJECT, APPLICATION, INFLUENCERS, ETC. ENTERING NOTES INTO OUR CRM. • INCREASE SALES AND AVERAGE ORDER SIZE BY MEANS OF CROSS-SELLING, ADD-ON SALES AND RECOMMENDING ALTERNATE PRODUCTS THAT WE CAN PROVIDE. • ASSIST OUTSIDE SALES REPS WITH QUOTE PREPARATION, COMPETITIVE PRICING, LOGISTICS, ETC. • MAKE OUT-GOING CALLS TO CUSTOMERS FOLLOWING UP ON QUOTES, REQUESTS FOR INFORMATION OR OTHER QUESTIONS CONCERNING PRODUCTS AND DELIVERIES. • MAINTAIN UP TO DATE CONTACT INTERACTION INFORMATION IN CRM • ATTEND AND ACTIVELY PARTICIPATE IN STAFF MEETINGS REQUIREMENTS • 3-5 YEARS OF CUSTOMER SERVICE OR INSIDE SALES EXPERIENCE IN A RELATED FIELD. • EXPERIENCE WITH INDUSTRIAL, MECHANICAL OR TECHNICAL SALES OR DISTRIBUTION (OR SIMILAR/RELATED BUSINESS) • PROFICIENCY WITH MS EXCEL AND WORD AND ABILITY TO LEARN COMPANY CRM SOFTWARE QUICKLY. • ABILITY TO FORMULATE AND DELIVER CRISP COMMUNICATION THAT CAN BE UNDERSTOOD AT ALL LEVELS. • EXCELLENT TELEPHONE HANDLING SKILLS. • PROFESSIONAL APPEARANCE AND WORKPLACE HABITS WITH AN OUTGOING AND PERSONABLE MANNER • EXCELLENT ORGANIZATIONAL SKILLS, STRONG PLANNING AND TIME MANAGEMENT SKILLS.

SALARY & BENEFITS • $35,000 - $45,000 / COMMENSURATE WITH EXPERIENCE AND SUCCESSFUL COMPLETION OF TRAINING • MAJOR MEDICAL AND PRESCRIPTION BENEFIT OPTIONS • 401K WITH COMPANY CONTRIBUTION • PROFIT SHARING BONUS PACKAGE • VACATION PLAN WITH PAID HOLIDAYS

Company Description

Simtech Process Systems is an industry-leading thermoplastics manufacturer providing innovative products and expertise to a diverse customer base in the pharmaceutical, biotechnology, semi-conductor, chemical processing, pulp and paper, water/wastewater, life science and other industrial marketplaces. Simtech Process Systems works directly with engineers, architects, distributors and as an O.E.M. supplier offering advanced solutions and services for the control, containment and transport of corrosive fluids, corrosive fumes and high-purity water.