Benefits:
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
Wellness resources
Who We’re Looking For
Based in Dallas and reporting to the Director of Operations - Simulators, this on-site role (requiring ample travel for baseball simulator installations) will be on the front lines of our simulator expansion. You will install simulators across the USA (for clients, partners and showroom builds at trade shows like IAAPA), will troubleshoot simulator hardware issues, support inventory and logistics and you will provide on-site training for how to use our simulators.
You’ll be Batbox’s first simulator field installation hire in the U.S. and a foundational member of our Simulator Operations Team. Your work will directly impact every Batbox experience delivered across our venues and partners. .
Your commitment to our core values of Be a Good Person, Amp the Experience, Lead Together, & Level Up and your dedication to our pillars of Craft Legendary Experiences, Powered by People, Build for the Future, & Beyond the Game will contribute to a future that's innovative and beyond the ordinary.
Your Impact
Simulator Installation & Field Support: Conduct full simulator installations from enclosure assembly and tech mounting to software calibration and testing - ensuring every Batbox simulator is perfectly built, powered, and game-ready on site.
Client Support & Troubleshooting: Troubleshooting hardware and software issues, resolving escalated tickets, and ensuring seamless communication with HQ to deliver fast, effective solutions.
Venue & Partner Simulator Training: Act as the simulator training lead regarding simulator operation, maintenance, and gameplay. Involves delivering clear instructions, resources, and hands-on support to ensure a smooth onboarding or training experience.
Internal Projects, Expos & Showrooms: Build and install demo simulators for the HQ showroom, trade shows, and expos (for example, IAAPA). Involves ensuring fast, polished setups for high-impact marketing and product events.
Site Preparation & Pre-Installation Readiness: Perform advance site evaluations to confirm installation readiness, including accurate measurements, power requirements, structural conditions, and access logistics. Work closely with stakeholders to ensure the space meets all technical and physical specifications prior to simulator deployment.
Inventory, Shipping & Logistics: Manage shipping, receiving and logistics of simulator components. Involves tracking, coordinating with vendors and the ops team, and using internal systems to stay organized.
Ideal Profile
You have 3–7 years experience in technical field service, hardware installation, or experiential entertainment, with exposure to troubleshooting both hardware and software.
You're experienced using hand and power tools and working with materials like wood, steel, and framing components.
You have experience managing customer escalations, resolving customer issues
You may have some familiarity with shipping and logistics
You’re proactive and adaptable, able to lead training sessions, spot potential site issues early, and respond quickly to ensure smooth installations.
Strong communication is important—you’re comfortable speaking with clients and guiding teams through training or setup.
Spanish/English bilingual skills are a strong plus, especially for coordinating with Mexico-based support teams.
You’re open to traveling 50–70% of the time across the U.S. and thrive in hands-on roles - whether that’s installing a Batbox simulator, setting up at a trade show, or launching a new venue.
You’re comfortable lifting 50+ lbs, using hand and power tools, and working in active installation environments