JOB SUMMARY: The Payments Support will be responsible for assisting and supporting the Payments Supervisor with daily functions and overall flow of facility payments and credit balances. Individual shall be flexible to perform a variety of duties. This position requires strong interpersonal skills to regularly interact professionally, promptly, and courteously with patients and facilities to maintain strong public and community relations while responding to their inquiries/requests. May be assigned additional delegated responsibilities and special assignments by CBO Management.

Required Skills

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• ACCOUNT REVIEW AND BALANCING WHEN ASSISTING IN PAYMENT POSTING: POSTING CONFIRMED DEPOSITED PAYMENTS, MOVING MONIES PER FACILITY REQUEST OR PENDING REFUNDS REQUEST, KEYING OFFSET PAYMENTS FROM INSURANCE COMPANIES

• MISSED PAYMENT VERIFICATION: reviewing bank activity for payment confirmation

• WORKING EMAIL REQUESTS: reviewing and addressing account issues directed from customer service or facilities regarding missed, incorrectly allocated, or posting discrepancies on patient accounts. (May include adjustment request from facilities, refund pending request with open balances, adjusting credit balances from account to account)

• LOCKBOXES: reviewing received lockboxes, pulling EOBs for received checks, separating correspondence, scanning and loading for payment posting.

• SCANNING: Scanning payment batches and moving files to correct folders for auditing and referencing purposes

• ASSISTING DCI REQUESTS: obtaining EOBs for posting, addressing account reviews in posting, forwarding MOL issues to correct Personnel, updating payments for reconciliation on MOLs as needed.

• Other duties as assigned.

Required Experience

KNOWLEDGE, SKILLS, QUALIFICATION AND EDUCATIONAL AND /OR EXPERIENCE REQUIREMENTS: Healthcare background preferred. 3 years of related experience and/or training. Payment posting and credit balance experience a plus. Accounting and math skills required. Positive leadership skills required.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• ACCOUNT REVIEW AND BALANCING WHEN ASSISTING IN PAYMENT POSTING: POSTING CONFIRMED DEPOSITED PAYMENTS, MOVING MONIES PER FACILITY REQUEST OR PENDING REFUNDS REQUEST, KEYING OFFSET PAYMENTS FROM INSURANCE COMPANIES

• MISSED PAYMENT VERIFICATION: reviewing bank activity for payment confirmation

• WORKING EMAIL REQUESTS: reviewing and addressing account issues directed from customer service or facilities regarding missed, incorrectly allocated, or posting discrepancies on patient accounts. (May include adjustment request from facilities, refund pending request with open balances, adjusting credit balances from account to account)

• LOCKBOXES: reviewing received lockboxes, pulling EOBs for received checks, separating correspondence, scanning and loading for payment posting.

• SCANNING: Scanning payment batches and moving files to correct folders for auditing and referencing purposes

• ASSISTING DCI REQUESTS: obtaining EOBs for posting, addressing account reviews in posting, forwarding MOL issues to correct Personnel, updating payments for reconciliation on MOLs as needed.

• Other duties as assigned.