A front desk team member who answers phones, schedules patients, collects co-payments, greets patients and performs record filing (entry level admin team member).
Essential responsibilities:
- Answer incoming calls using proper telephone etiquette.
- Check patients in and out.
- Schedule/confirm patient appointments.
- Perform all necessary paperwork
- Collect all co-payments and past due balances on date of service.
- Present financial policies and arrangements accurately to patients.
- Facilitate effective patient flow using the proper callback system.
- Identify, reference and apply insurance coverage and billing.
- Perform basic computer functions.
- Act in a professional manner.
- Other duties as assigned.
Required Skills
- Six months of similar job experience.
- Demonstrate ability to assume Patient Services Representative’s essential responsibilities.
- High School Diploma or equivalent.
- Demonstrate knowledge of effective scheduling.
- Comply with protocols and standards.
- Demonstrate and promote superior customer service skills.
- Ability to multi-task.
- Exercise basic knowledge of dental terminology.
- Support corporate vision and strategy.
DENTAL EXPERIENCE OR KNOWLEDGE IS A MUST FOR THIS POSITION
Required Experience
DENTAL EXPERIENCE OR KNOWLEDGE IS A MUST FOR THIS POSITION