Position Overview:

Building and maintaining strong, lasting relationships with our customers, providing support to the sales team, and managing customer projects

Duties:

v Own the CRM system and process for inputting all contacts and updates

v Estimating, ticket preparation, scheduling, proofing and follow up for customer projects

v Problem resolution on projects

v Work with Production and Fulfillment Teams to manage projects for on time delivery

v Works with CS team to handle all calls and customer visits both timely and professionally

v On-boarding of new customers

Job Requirements:

v Customer service – YES. Behavior always exhibited—you own the project

v Participate in development of sales plan and driving necessary results

v Accurate estimate and production ticket creation, communication and follow up

v On time and accurate billing of projects and account follow up