LOGISTICS ANALYST

Logistics Analyst

This position offers you the opportunity to make an impact on internal logistics operations and the customer experience. As Logistics Analyst you will enjoy working on a variety of tasks from scheduling and reporting to customer and vendor interactions to special projects and more.

Role Overview

• Plan routes and monitor the successful transfer of goods.
• Resolve delivery and/or billing issues as required.
• Influence decision-making by identifying possible improvements and sharing your strong ideas with your supervisor. You can help us build best practices and a top-notch operation.
• Monitor and resolve any issues related to International Invoicing Compliance
• Take full responsibility for the overall management of customer inquiries/orders, ensuring prompt response, accuracy, and compliance with shipping notice requirements for POs.
• Handle special projects, as assigned.
• Perform other duties as assigned.

More specifically you will be:

• Coordinating with our warehouse and various trucking companies to set appointments that ensure orders are picked up at the right time and delivered as promised to the customer - This process is highly complex. It is not as simple as simply lining up a delivery truck. We will look to you to make informed decisions that result in the best outcome for the customer at the best price for us.
• Plan the most logical and cost-effective way to get our products from Point A to Point B.
• Where should the product ship from? Our warehouse or directly from the port?
• Do we have inventory for the entire order? Short shipping costs us money and the customer is not happy.
• What is the most economical way to ship that ensures the products arrive in one piece and as scheduled? Price is important but service is equally so.
• Reduce our freight/warehouse costs while optimizing our performance.
• Improve communication, transparency and planning by preparing an analysis of monthly reporting of logistics-related KPIs (ex: inventory, delivery performance, customer ratings, freight costs, etc.). Derive recommendations from this data to correct areas of deficiency and drive positive business results.
• The main Point of Contact (POC) for our Customs Brokerage relations.
• Resolve any arising problems or complaints as to leave customers in a better place.

All the above components require you to be knowledgeable, quick on your feet and able to negotiate prices.

Requirements

Years of Relevant Work Experience: 3+ years

Education: Bachelor’s degree

Skills:

• Experience with inventory reconciliation and movement is a plus.
• Excellent critical and analytical skills.
• Experience in International Invoicing Compliance.
• Knowledge of basic US Customs Brokerage requirements.
• Demonstrated ability to solve problems involving many variables.
• Solid interpersonal skills with the ability to interact effectively with service providers.
• Initiative, self-motivation, and take-charge approach to achieving goals independently.
• A curious mind and strong learning attitude.
• Honesty, integrity, and a strong sense of ethics.
• Meticulous, detail orientation, as well as the ability to grasp the big picture.
• SAP experience is a plus.
• Strong MS Excel skills.
• MS Access (ability to pull reports, manipulate, and move data) is a plus.
• Bilingual is a must (English and Spanish)

Job Relationships

Reports to: Logistics Manager

Last update: June 2020