Job Description

THIS IS A PART-TIME ROLE WITH THE OPPORTUNITY TO CONVERT INTO A FULL-TIME ROLE IF PERFORMANCE IS STRONG.

Under the supervision of the Head of Patient Experience, the Patient Recruitment Specialist will be responsible for all recruitment related activities for assigned clinical trials. This includes but is not limited to mastery of protocol-specific inclusion/exclusion criteria, participation in the development of recruitment strategies and plans, and the tracking of recruitment results. The Patient Recruitment Specialist will mainly be responsible for calling potential study participants, getting them excited about participating in clinical research, and working with research sites to schedule potential participants for on-site visits.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s degree, Associate’s degree or equivalent with a passion for communicating to people
• Prior history delivering excellent customer service is required; call center experience a plus
• Medical terminology a plus
• Bilingual (Spanish/English) a plus
• Prior inside sales experience a plus

DESCRIPTION OF RESPONSIBILITIES:

• Make 60+ outbound calls a day, responding to patients that are interested in participating in a clinical trial; assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
• Answer incoming calls from potential study patients and assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
• Develop and maintain working knowledge of assigned medical indications
• Review patient database, vendor portals and other electronic platforms as required to identify potential study patients and initiate contact
• Ensure accurate collection and entry of patient information into the relevant databases while on the phone
• Ensure courteous and efficient service is provided to all callers
• Support other members of your team as well as cross-functional team members
• Attend and contribute to department meetings

SKILLS/COMPETENCIES:

• Possess exceptional organizational skills and attention to details
• Display excellent verbal and written communication skills
• Able to quickly adapt to changes in responsibilities, workloads and priorities
• Be a fast learner with capacity to retain and differentiate key enrollment criteria across clinical trials
• Demonstrate a focus on process improvement and be capable of articulating ideas for improving efficiency and maximizing results
• Possess well-developed interpersonal skills and an ability to work well independently, as well as with co-workers, peers, supervisor and external customers
• Able to maintain confidentiality with HIPAA guidelines, patient information and other sensitive information
• Demonstrate professionalism, sense of urgency and self-motivation to achieve required metrics

Additional Information

All your information will be kept confidential according to EEO guidelines.